Most common 2020 Mercedes-Benz Metris problems
Share of the 7 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Mercedes-Benz Metris complaints by model year
Best Metris years: 2015, 2021, 2019. Years to avoid: 2016. Compare all years →
2020 Mercedes-Benz Metris recalls (8)
Air bags › Air bag/restraint control module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment › Electrical › Infotainment › Video (touch)screen/monitor/unit
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267.
Communication › Auto crash notification
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022.
Fuel system, gasoline › Delivery › Hoses, lines/piping, and fittings
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022.
Service brakes, hydraulic › Fluid
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Electrical system › Software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021.
Show 2 more recalls
Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020.
Electrical system › 12V/24V/48V battery
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020.
2020 Mercedes-Benz Metris engines & fuel economy
| Engine | Transmission | Drive | MPG city / hwy / combined |
|---|---|---|---|
| 2.0L 4-cyl turbo | 7-speed automatic | RWD | 21 / 24 / 22 |
EPA ratings. Class: —.
Frequently asked questions
Is the 2020 Mercedes-Benz Metris a good car?
Based on 7 owner complaints filed with NHTSA, the 2020 Metris rates better than average: 50% fewer complaints than a typical year of the Metris at the same age. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2020 Mercedes-Benz Metris?
The electrical system — 2 complaints, 29% of all complaints for this model year. Next are the steering (2) and wheels & tires (2).
How many recalls does the 2020 Mercedes-Benz Metris have?
There are 8 recalls for the 2020 Mercedes-Benz Metris, the most recent from February 6, 2026 (air bag/restraint control module). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Mercedes-Benz Metris?
The best years by complaints, compared at the same age, are 2015, 2021 and 2019. Years to avoid or approach with caution: 2016. See the full Mercedes-Benz Metris years comparison.
At what mileage do 2020 Mercedes-Benz Metris problems happen?
The median mileage reported in complaints is about 3,000 miles; 100% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.