The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
The risk
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
The fix
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Recall details
| NHTSA campaign | 19V-715 (19V715000) |
|---|---|
| Manufacturer number | VS2SITZAB |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Electrical system › 12V/24V/48V battery |
| Report date | October 8, 2019 |
| Owners notified | March 9, 2020 |
| Vehicles affected | 15,160 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 19V-715 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 15,160 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.