Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2023 | 2 | typical | 4 | Airbag | Few |
| 2022 | 9 | 1.8× | 5 | Fuel System | Average |
| 2021 | 1 | −65% | 7 | Equipment | Average |
| 2020 | 7 | −50% | 8 | Electrical | Good |
| 2019 | 9 | −64% | 12 | Wheel & Tire | Good |
| 2018 | 28 | typical | 10 | Wheel & Tire | Average |
| 2017 | 29 | −51% | 14 | Wheel & Tire | Good |
| 2016 | 127 | 7.2× | 13 | Fuel System | Avoid |
| 2015 | 1 | −96% | 3 | — | Good |
* Complaints compared with the median Metris year at the same age, so new and old years are judged fairly. How this works.
Most common Mercedes-Benz Metris problems
Latest Mercedes-Benz Metris recalls
Air bags › Air bag/restraint control module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment › Electrical › Infotainment › Video (touch)screen/monitor/unit
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267.
Fuel system, gasoline › Delivery › Fuel pump
Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024.
Fuel system, gasoline › Delivery › Fuel pump
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Tires
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge.
Frequently asked questions
What years of the Mercedes-Benz Metris should you avoid?
2016 — this year has the most complaints relative to other Metris years at the same age, led by fuel & propulsion system problems in the 2016.
What is the best year for the Mercedes-Benz Metris?
2015 has the fewest complaints compared with other Metris years at the same age, followed by 2021 and 2019. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Mercedes-Benz Metris problems?
Across all years, owners report the most problems with the wheels & tires (64), fuel & propulsion system (49) and engine & cooling (24). Wheel & Tire complaints peak in the 2016 model year.
How many recalls has the Mercedes-Benz Metris had?
31 recalls across 2015–2023. The model year with the most is 2017. See all Mercedes-Benz Metris recalls by year.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.