Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Mercedes-Benz E350 owners, lightly cleaned up (personal details are redacted by NHTSA).
For a couple of months when I put my 2014 E350 sport in park it would jerk forward. Never really thought about it being a problem. I was driving my car into my neighbors driveway and went to turn around and just as I went to put the car in reverse, the car propelled forward directly into her tree. If the tree had not been there my car would have went into the front of her house. I am thankful that I am just shaken up and a little sore. I am also thankful that I was the only one in the car during this freak event and that if happened where it did because the 2 other times that I was in my car that day is was in heavy traffic and I would have done major damage to myself and possibly someone else. At first I believe my shoe got caught on the accelerator, but there is no possible way this could be the issue as I was applying it to the brake when the car propelled forward. …
Tl* the contact owned a 2014 Mercedes-Benz E350. While driving low speeds, the contact's vehicle was t-boned on the driver's side. The air bags did not deploy. There were no warning indicators illuminated. The vehicle was totaled and towed from the scene. The contact and passenger suffered injuries that required medical attention. A police report was filed. The vehicle was not diagnosed. The dealer and manufacturer were made aware of the failure. The failure mileage was 49,000 ... Consumer stated seat belt did not tighten driving the impact. Driver received head injury and broken bone in her left hand due to failure of airbags. Driver went the emergency room.
Tl* the contact owns a 2014 Mercedes-Benz E350. While driving 40 MPH, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact sustained head, eye, and neck injuries that required medical attention. A police report was filed. The vehicle was towed and not repaired. The manufacturer was notified of the failure. The failure mileage was not available. Updated 06/20/16 updated 05/29/18
I cannot get my 2014 mb E350 cabriolet Takata airbag that has been recalled repaired by my dealership. It is dangerous to drive here in very hot phoenix arizona. I have not even been given a future time for repair. My dealership does not contact me with information. I am pnd tak psab phase 4. Why is mine not replaced?
Received a recall notice for airbag NHTSA id 19V010. I have tried for 2 years to get it replaced. They say it is still on hold. No parts.it appears they are not that concerned about this. I thought airbags are necessary in a accident to save lives. The car is now 7 years old. Are they waiting for it to die first?
Takata airbags: warning lights constantly come on and go off indicating: "passenger airbag inoperative" & steering column module ground: recall notice give, but no parts available to fix - this is not acceptable
Tl* Takata recall. The contact owns a 2014 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of fort myers (15461 s tamiami trail, fort myers, fl 33908, [phone]) and was informed that the part was not available. The manufacturer was made aware of the issue and informed the contact that the part would become available in 2021. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl* the contact owns a 2014 Mercedes-Benz E350. The contact received notification of NHTSA campaign nubmer 19v01000 (air bag) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Mercedes-Benz rbm of atlanta 7640 roswell road atlanta, ga 30350, phone [phone], was contacted by phone and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl* Takata recall. The contact owns a 2014 Mercedes Benz E350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact called Mercedes-Benz of easton (4300 morse crossing, columbus, oh 43219, [phone]) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a letter over 2 years ago and have called mb repeatedly about the repair. They say it hasn't been resolved yet but once they do they will let owners know. As best I can tell the issue is not replacing the faulty airbag because they don't want to outlay the cost. BMW tried this with another car I owned and after several calls they finally sent a replacement to the dealer and replaced it,. How is it mb can keep going on almost 3 years without doing anything? If my child gets hurt due to this I would be forced to pursue litigation. It seems like they are just dragging their feet.
Related recalls
Air bags › Frontal
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Air bags › Frontal › Passenger side › Inflator module
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400…
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Air bags › Frontal
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic…
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited.
Airbag complaints in other E350 years
Frequently asked questions
How common are airbag problems on the 2014 Mercedes-Benz E350?
NHTSA has 49 complaints about the air bags of the 2014 Mercedes-Benz E350, 18% of the model year's 278 complaints.
Is there a recall for 2014 Mercedes-Benz E350 airbag problems?
Yes — NHTSA recall 21V-638 (frontal, Aug 13, 2021); NHTSA recall 19V-010 (inflator module, Jan 9, 2019); NHTSA recall 17V-627 (frontal, Oct 6, 2017). Recall repairs are free at authorized dealers.
At what mileage do 2014 Mercedes-Benz E350 airbag problems start?
Half of the complaints with a recorded mileage happened before about 28,000 miles, and 40% before 25,000 miles.
Is it dangerous?
Owners linked 4 crashes, 0 fires and 3 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.