Mercedes-Benz E350 Airbag Problems

Airbag complaints by model year

Which parts fail

• Side/window
  3
• Frontal
  2
• Side/window › Head › Cushion
  1
• SRS malfunction warning lamp/light
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  1418%
• 25k–50k
  2228%
• 50k–75k
  1621%
• 75k–100k
  1114%
• 100k–150k
  912%
• 150k+
  68%

What owners report

Someone ran a stop sign traveling at at least 30 mph and hit my car twice; once in the front, once in the rear. I hit my face on the steering wheel, was knocked unconscious, and received a concussion. The airbags never deployed.

My vehicle was moving thru intersection when another vehicle ran a red light. I hit the brakes, but still crashed into side of other vehicle at 20-25 MPH. My vehicle had front end damage and was a total loss. I was wearing a seat belt, but it did not hold me to the seat. I hit the steering wheel with my chest and had to go to hospital for x-rays. Also, the steering wheel air bag did not deploy. The dealer said I was not going fast enough to deploy air bag. That is not true.

For a couple of months when I put my 2014 E350 sport in park it would jerk forward. Never really thought about it being a problem. I was driving my car into my neighbors driveway and went to turn around and just as I went to put the car in reverse, the car propelled forward directly into her tree. If the tree had not been there my car would have went into the front of her house. I am thankful that I am just shaken up and a little sore. I am also thankful that I was the only one in the car during this freak event and that if happened where it did because the 2 other times that I was in my car that day is was in heavy traffic and I would have done major damage to myself and possibly someone else. At first I believe my shoe got caught on the accelerator, but there is no possible way this could be the issue as I was applying it to the brake when the car propelled forward. …

Tl* the contact owned a 2014 Mercedes-Benz E350. While driving low speeds, the contact's vehicle was t-boned on the driver's side. The air bags did not deploy. There were no warning indicators illuminated. The vehicle was totaled and towed from the scene. The contact and passenger suffered injuries that required medical attention. A police report was filed. The vehicle was not diagnosed. The dealer and manufacturer were made aware of the failure. The failure mileage was 49,000 ... Consumer stated seat belt did not tighten driving the impact. Driver received head injury and broken bone in her left hand due to failure of airbags. Driver went the emergency room.

The contact owns a 2013 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 17V017000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the recall notification stated mobile repair service was available however, the contact was declined the mobile repair service. The contact stated that she had been attempting to have the recall repair completed for almost a year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.

The contact owns a 2012 Mercedes-Benz E350. The contact stated that the front driver's side and passenger's side air bags warning lights were illuminated. Additionally, the contact stated while driving at an undisclosed speed, the headrest deployed inadvertently. No further information was provided. The message "Pre-safe Inoperable - Check Owner's Manual" was displayed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact of an unknown passenger's side air bag recall repair that was previously performed on the vehicle. The failure mileage was approximately 105,000.

Stopped at a stop sign and the passenger side seat headrest deployed. Luckily no one was sitting in the seat at the time. This car has the Neck Pro Active Front Head Restraints. The plastic that holds the headrest in place fails after time. There is a class action lawsuit against Mercedes and the manufacturer of the plastic piece Gammer I believe. This failure has caused injuries to people that have been sitting in the seat at the time of deployment for no reason. This is a safety hazard as if it goes off while driving can cause you to loose control of the car and injure anyone in the car as well as other people if you were to get in an accident with another vehicle. This should be a recall.

Related recalls (9)

NHTSA investigations