2010 Mercedes-Benz E350 Airbag Problems

Mileage when the problem started

• Under 25k
  110%
• 25k–50k
  330%
• 50k–75k
  440%
• 75k–100k
  220%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2010 Mercedes-Benz E350 owners, lightly cleaned up (personal details are redacted by NHTSA).

I was involved in a head on collision when a motorist driving in the wrong lane hit the front of my car in the evening of 10/2/24. The impact was huge and my car was totaled. However, my airbag did not deploy and I hit my chest and knees very hard against the steering wheel and dashboard. Airbag deployment is a basic safety feature during an accident particularly in a luxury vehicle like Mercedes Benz that is known for its safety record.

Tl* the contact owned a 2010 Mercedes Benz E350. While proceeding through a green light, a snow plow sped through a red light and crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was destroyed. The vehicle was towed to a lot and the manufacturer diagnosed that the crash was not severe enough for the air bags to deploy. The manufacturer was made aware of the failure. The approximate failure mileage was 59,956. Updated 03/26/15 updated 06/22/2015

Takata recall in dec 2017 I was notified that my airbag initiators required replacement and parts would be available by March 31,2018. According to Mercedes they have no idea as of today (10/22/2018) when the parts will be available. I have intentionally avoided driving the vehicle for almost one year because of the hazard that exists with the airbag. ( I have driven the vehicle less than 1500 miles since last December) this situation is unsatisfactory. My patience has ended. Other than selling the vehicle, what are my options now ?

The electronic key fails to recognize key. Vehicle does not start, does not turn off once started, and transmission shifts to park (p) at speeds below 6mph. This occured while driving into driveway at shopping center, parking spot, and multiple times in restraunt parking lot. It also occured at a stop sign ans stop light. The start stop issue has been occuring for at least one year, despite dealer service and the shift to park issue began a few weeks back.

Takata recall- sold vehicle in December of 2016 due to worry of airbag deploying and flying metal killing me, which isn't safe as it was recalled and there was no remedy at the time, which substanially lowered the value. Would like to be compensated for loss in value. Have all documentation, please let me know what you need. Thank you

Takata recall please see attached pdf for my written explanation. For some reason your system would not accept what I had typed here, even though it was well under 1900 characters. Thank you.

Takata recall. My wife and I purchased our Mercedes Benz 18 July 2017 and were required to sign a document stated that we understood that the Takata air bag was under recall but had not been repaired at the time of the purchase. The dealer ship and Mercedes Benz web site estimated the repair would take place in March 2018. During March 2018 I checked with my local dealer and the Mercedes Benz web site and was informed that the repairs would take place in June 2018. Again, at the end of June 2018 I contacted the dealer and they had no information on the recall repair date. I contacted Mercedes Benz and was informed that the repair date is now December 2018. I have informed Mercedes Benz, in writing, that the air bag recall is a safety issue and needs to be repaired. I have not received and additional information. …

"Takata recall" six months after the Takata safety recall was issued I contacted Mercedes Benz costumer service via phone asking for a time line as to when and how they plan to resolve the situation. The answer I received was that they not only have no timeline to resolve the matter but that the problem involving my car model was not a priority since they have had no incidents. I am filling this complain because the manufacturer is failing to resolve the matter in a timely manner. Mercedes Benz is unable to provide me with any specific plans to remedy the safety recall for my vehicle six months after the recall was issued. They cited the recall is a precautionary measure, that they have had no incidents and when confronted with the fact that other manufacturers have plans or are fixing the issue, I was told "they must have had incidents". …

Tl* Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact stated that NHTSA campaign number: 16V081000 (air bags) exceeded a reasonable amount of time for repair. In addition, the passenger side air bag warning indicator illuminated. The contact received the recall notification over a year ago. The dealer (hoehn motors, 5475 car country dr, carlsbad, ca, 92008) stated that the parts were unavailable for the repair and they were unsure when they would be available. The dealer referred the contact to the manufacturer. The manufacturer was contacted and stated that the recall was just precautionary, and that they had not experienced a failure or deaths. No further assistance was offered. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact received the recall notice over a year ago. The dealer (fletcher jones motorcars, 3300 jamboree rd, newport beach, ca 92660 [phone]) was contacted several times and confirmed that the parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact received a postcard from tk holdings, alerting him that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

Related recalls

NHTSA investigations

Airbag complaints in other E350 years