2011 Mercedes-Benz E350 Airbag Problems

Mileage when the problem started

• Under 25k
  522%
• 25k–50k
  626%
• 50k–75k
  626%
• 75k–100k
  313%
• 100k–150k
  14%
• 150k+
  29%

Owner reports

Selected complaints filed with NHTSA by 2011 Mercedes-Benz E350 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owned a 2011 Mercedes-Benz E350. The contact stated while stopped at an intersection preparing to make a left turn, the vehicle crashed into the front driver's side and part of the driver's side front fender by another vehicle that had run a red light. The vehicle had severe crumpling of the hood and the driver's side fender. The contact stated that the front end was damaged and spread debris all over the roadway. Law Enforcement was on the scene and filed a Police report. The contact stated that the driver's side air bag did not deploy. The contact was transported by ambulance to an emergency room. The contact stated that he had suffered chest injuries from striking the steering wheel, and the contact stated that he had upper back pain and arm pain. The contact stated that the vehicle was towed to an impound lot. …

The contact owned a 2011 Mercedes-Benz E350. The contact stated that while his daughter was driving approximately 30 - 35 MPH, another vehicle crashed into the driver's side front door. The contact stated that the steering wheel and knee air bags deployed upon impact. The contact was unaware of the side curtain air bags had deployed; and if so, did the Emergency Response Unit cut away the curtain air bags to remove his daughter from the vehicle prior to his arrival. The contact stated that the driver's side door was totally smashed but he did not see where the side curtain air bags might have deployed. The contact's daughter was transported by ambulance to the hospital with a fractured and dislocated pelvic bone in four locations and a fractured left arm. A police report was filed. The vehicle was towed to a salvage yard and deemed totaled by the insurance company. …

The contact owns a 2011 Mercedes-Benz E350. The contact stated that while starting the vehicle, the SRS Malfunction message was displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 156,094.

On 3-22-2021, my car was rear ended. The car that that rear ended my car was going at a high speed: the neck rests opened due to the accident. The air bags did not open. I noticed that there was a recall on airbags for 2011 Mercedes but no recall for my VIN. How can I know that my air bags function?

The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Mercedes-Benz of Sacramento (1810 Howe Ave, Sacramento, CA 95825) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....

The passenger front air bag malfunction,the passenger seat head rest deployed and And malfunction with any incident,the driver air bag is light on malfunction.after I took it to the dealership radio stop working no audio

I was driving home from work at approximately 1:30 pm on a clear, sunny day, about a minute away from my home. The road conditions were good, and there was no traffic. I stopped at the corner to make a left turn. As I proceeded to turn, the car suddenly accelerated. I immediately applied the brakes, but they did not engage. I had no control of the car. It jumped the curb ( caught on property owner's camera, going air born) , as I continued to brake as hard as I could with the car increasingly accelerating.I crashed through a fence and hit a pole which stopped the car deploying both driver side airbags. There was severe damage to the front right side of the car, and it was totaled. I was taken to the hospital via ambulance.my injury was diagnosed as acute l1 compression fracture along the superior endplate with mild anterior wedging. …

Takata recall. Called dealer year ago feb 2016 and was told they would be in touch to schedule repair. Called today to follow up 10/27/2017 , dealer reps redirect my call to the il dept of insurance. When I call the dealer back. 1. Dealer is not responsible, call Mercedes. 2. Called Mercedes, read faqs 3. Read faqs called dealer. 4. We don't have parts. 5. We don't know anything about parts. 6. We will call you just as soon as we have the parts but we don't know anything about the parts. 7. Call Takata. Called Takata. Nada. 8 called dealer, don't call us, we will call you. When? We have no idea. There is a bankruptcy. But the notice says there is no connection. Call Mercedes. Nothing is being done, although the notice from Takata, specifically states that inspite of the restructuring the dealer is responsible to schedule repairs. …

Takata recall . Mercedes has sent 2 letters indicating death May occur from defective airbags. Defect is even more serious for us because we are on a blood thinner and bleeding caused by defect could not be stopped. Dealer indicates that car May not be sold or driven. Mercedes should either correct defect or provide a replacement car until defect is corrected. The nyt article yesterday indicates that most other car companies, including BMW, do provide replacement cars. Mercedes' stonewalling is outrageous particularly in light of thier decision to save a few bucks and put the purchasers at risk. Mercedes chose to be a cheapskate and should now suffer the consequences, not us innocent purchasers. The Mercedes telephone hotline is inoperative...they claim to be busy and never answer. The recording also, contrary to the letters, claims that there is no danger? Which is correct? …

Related recalls

NHTSA investigations

Airbag complaints in other E350 years