2012 Mercedes-Benz E350 Airbag Problems

Which parts fail

• Side/window › Head › Cushion
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  111%
• 25k–50k
  333%
• 50k–75k
  111%
• 75k–100k
  222%
• 100k–150k
  222%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2012 Mercedes-Benz E350 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2012 Mercedes-Benz E350. The contact stated that the front driver's side and passenger's side air bags warning lights were illuminated. Additionally, the contact stated while driving at an undisclosed speed, the headrest deployed inadvertently. No further information was provided. The message "Pre-safe Inoperable - Check Owner's Manual" was displayed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact of an unknown passenger's side air bag recall repair that was previously performed on the vehicle. The failure mileage was approximately 105,000.

Stopped at a stop sign and the passenger side seat headrest deployed. Luckily no one was sitting in the seat at the time. This car has the Neck Pro Active Front Head Restraints. The plastic that holds the headrest in place fails after time. There is a class action lawsuit against Mercedes and the manufacturer of the plastic piece Gammer I believe. This failure has caused injuries to people that have been sitting in the seat at the time of deployment for no reason. This is a safety hazard as if it goes off while driving can cause you to loose control of the car and injure anyone in the car as well as other people if you were to get in an accident with another vehicle. This should be a recall.

There was a recall on my front passenger air bag that was replaced around February 2020, based on a recall. The other day my Front Right Passenger Air Bag Malfunction Warning Signal appeared on the dash board. After bringing it into Mercedes Benz - I was notified that my Passenger Right Side Air Bag needed replacement. I was told it would cost $1,800 to replace. Shouldn't this be a part of the Air Bag Recall?

Tl* the contact owns a 2012 Mercedes-Benz E350. While driving 40 MPH, the contact's vehicle was involved in a side impact collision with another vehicle headed in the same direction. The other vehicle swerved away from the contact's vehicle, but was then impacted by the front bumper of the contact's vehicle. The contact stated that neither the driver's nor the passenger's frontal air bags deployed. A police report was filed. The contact sustained injuries to the neck, back, and leg, which required medical attention. The passenger sustained similar injuries and also sought medical attention. The vehicle was towed to a tow lot. Mercedes-Benz of myrtle beach (936 jason blvd, myrtle beach, sc 29577, [phone]) and the manufacturer were informed of the failure. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 17V017000 (air bags). …

Tl* Takata recall. The contact owns a 2012 Mercedes-Benz E350. The contact received a recall notice for NHTSA campaign number: 17V017000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable time frame. Months later, while driving less than 5 MPH, another vehicle failed to stop and crashed into the front passenger side of the contact's vehicle. None of the air bags deployed. The driver sustained neck, back, right shoulder, right arm, and left knee injuries. Medical attention was received. A police report was filed. The vehicle was towed to park place motorcars Mercedes-Benz fort worth (5601 bryant irvin rd, fort worth, tx 76132, [phone]) to be diagnosed. The manufacturer was notified. The approximate failure mileage was 93,000. VIN tool confirms parts not available.

I received a letter from Mercedes in March 2017 that my vehicle needs to have it's air bag replaced. My dealer in Mercedes dealer in calabasas has had no approval or instructions to replace the bag at that time and is not replacing my airbag. I just spoke to Mercedes calabasas on 11/3/2017 with the same answer. Please replace my air bag...its been one year and I have been worried that my air bugs will not deploy. I was in an accident and no air bag deployment when someone backed into the front of my car while I was stationary. I buy an expensive car and I have to wait over a year for a defective air bag..this is unacceptable! The fact I have had this car since it was manufactured with a defective bag is not Mercedes way of doing business. I want the car replaced if the air bags aren't replaced immediately. I am putting my 13 year old daughter and family at r

Tl* the contact owns a 2012 Mercedes-Benz E350. The contact stated that the vehicle failed to start and the air bag warning indicator was illuminated. The vehicle was taken to an independent mechanic where it was determined that the battery needed to be replaced. The vehicle was taken to Mercedes-Benz of san jose (3000 e capitol expressway, san jose, ca 95148, [phone]) where it was diagnosed that the fuse box needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 81,000.

Takata recall it has been a year since the notification of a side air bag defect which could injure or kill a passenger, and I have heard nothing from Mercedes Benz. The local dealer in sarasota, fl says they have no information regarding the replacement. If they are manufacturing vehicles with safe air bags, then why can't they fix mine?

I have been waiting three years for repair of the passenger airbag, Takata, that has been recalled. Passengers are afraid to drive in the vehicle, rightfully so. I think three years is more than enough time to accomplish a repair. I would like a repair.

"Takata recall" the airbag was recalled in January 2017 and there is still no remedy/replacement. I've already been driving around for 11 months with a defective airbag that could cost me my life. When are they going to be forced to resolve this?

Related recalls

NHTSA investigations

Airbag complaints in other E350 years