The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2012 C300 4Matic, C250, C250 Coupe, C350, C350 Coupe 4Matic, C350 Coupe, C63 AMG, C63 AMG Coupe, E350 Coupe 4Matic, E350 Cabrio, E350 Coupe, E550 Cabrio, E550 Coupe, GLK350 4Matic, GLK350, SLS AMG Cabrio, and SLS AMG Coupe vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above MBUSA is recalling certain 2009 C300 4Matic, C300, C350 and C63 AMG vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above MBUSA is recalling certain 2008 C300 4Matic, C300, and C350 vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
The fix
MBUSA will notify owners, and dealers will replace the front passenger air bag modules, free of charge. Owners were sent an interim notification in March 2017. Second notices started going out in October 2018 and continue to be mailed as parts become available. Owners may contact MBUSA customer service at 1-877-496-3691
Recall details
| NHTSA campaign | 17V-017 (17V017000) |
|---|---|
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Air bags › Frontal › Passenger side › Inflator module |
| Report date | January 10, 2017 |
| Owners notified | October 31, 2018 |
| Vehicles affected | 104,119 |
| Initiated by | NHTSA investigation |
Vehicles covered
- 2012 Mercedes-Benz AMG C63
- 2012 Mercedes-Benz C250
- 2008 Mercedes-Benz C300
- 2009 Mercedes-Benz C300
- 2012 Mercedes-Benz C300
- 2008 Mercedes-Benz C350
- 2009 Mercedes-Benz C350
- 2012 Mercedes-Benz C350
- 2009 Mercedes-Benz C63
- 2012 Mercedes-Benz E350
- 2012 Mercedes-Benz E550
- 2012 Mercedes-Benz GLK350
- 2012 Mercedes-Benz SLS
Owner complaints about the air bags
- 2012 Mercedes-Benz AMG C63 airbag problems 1
- 2012 Mercedes-Benz C250 airbag problems 168
- 2008 Mercedes-Benz C300 airbag problems 270
- 2009 Mercedes-Benz C300 airbag problems 182
- 2012 Mercedes-Benz C300 airbag problems 114
- 2008 Mercedes-Benz C350 airbag problems 52
- 2009 Mercedes-Benz C350 airbag problems 25
- 2012 Mercedes-Benz C350 airbag problems 27
- 2009 Mercedes-Benz C63 airbag problems 4
- 2012 Mercedes-Benz E350 airbag problems 84
- 2012 Mercedes-Benz E550 airbag problems 8
- 2012 Mercedes-Benz GLK350 airbag problems 132
Frequently asked questions
Is the recall 17V-017 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and dealers will replace the front passenger air bag modules, free of charge. Owners were sent an interim notification in March 2017.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 104,119 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.