2010 Ford Fusion Airbag Problems

Mileage when the problem started

• Under 25k
  129%
• 25k–50k
  1511%
• 50k–75k
  2720%
• 75k–100k
  2922%
• 100k–150k
  3527%
• 150k+
  1411%

Owner reports

Selected complaints filed with NHTSA by 2010 Ford Fusion owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2010 Ford Fusion. The contacts daughter stated while driving at approximately 40 mph when the vehicle was struck from behind which resulted in none of the air bags inflating with the exception of the driver-side airbag which only partially inflated. The contact stated no warning lights were illuminated. The contact's daughter sustained head and neck injuries and sought medical treatment. A police report was taken and the vehicle was towed to a local police lot. The manufacturer was not informed of the failure. The failure mileage was unavailable. The power steering warning light was illuminated as well as brakes seizing. Airbags did not deployed.

I purchased this vehicle March 24th and was not aware of the airbag recall that would be issued the next day. I called the Ford dealer in Bloomington, IL in regards to the recall I was aware of on March 23rd and was told that the recall was on backorder and they had no information about when it would be available. I was not informed of any safety concerns in purchasing or driving the vehicle. On May 16, my daughter was in an accident driving this vehicle. She was hit directly on the driver side. The airbags did not deploy. Her forehead broke the driver side window resulting in cuts to her head, eyelid and concussion. The police officer who responded to the scene said that he was surprised the airbags did not go off in this severe of a crash. My car insurance has determined the vehicle a total loss. Title is being turned over to State Farm.

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000. VIN tool confirms parts not available.

There is a recall date on this car dating back 2021. I bought this car in 2024. The recall problems was never addressed or fixed. This had created an electrical error in the car, given no airbags, and windows do not roll, nor does it give accurate reads on tire pressure. Unbeknownst of all this, a tire popped nearly cause me to wreck on I-5 early 2024. I have documentation supporting the sale of the car, the replacement of tires, oil changes, repairs & towing incurred all on behalf of this car. I would not have bought it knowing there was a recall that was not addressed. This car is a rebuilt title that has been in accidents.

my car was rear ended in an accident somebody ran into the back of my car while i was stopped/parked at a stop light.. the impact was so hard that i crashed into another vehicle that was in front of me. I was wearing a seatbelt at the time but somehow still hit my head on the steering wheel and suffered a Traumatic Brain Injury because the seatbelt didn't secure me and the airbags didn't deploy.

Airbags did not deploy in a head-on collision that resulted in a total loss of my vehicle. My safety was put in danger as I did not have protection from hitting the steering wheel, driver's side door, or center console.

This is me filing an online complaint: 3/25/2021 Ford manufacturer recall Number 21S12 (NHTSA Recall Number 21V158) is not being handled "in a timely manner" seeing that driver's airbag metal fragments could cause death! I only received a letter form Ford then and today is 11/30/2021 and the recall has not been remedied. I thought you might agree as I cite your website https://www.nhtsa.gov/recalls it says, "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline or file an online complaint with NHTSA." Also, please know, the last time Ford airbag "passenger" was handled, I ended up with a rental for 6-MONTHS, until they finally fixed it! I realize due to COVID there is potentially a shortage of supplies. …

I have contacted Woody Anderson Ford Dealership in Huntsville, AL and the dealer is giving me the run around about the recall. I have provided the same information multiple times and the dealership refuses to order parts for my vehicle. The last recall (Passenger Airbags replaced) for the same vehicle was just as bad. It this same dealership 3 years to replace the affected airbags. I can not wait this long again. Ford Motor Company called me last time and told me that the car was not safe to drive. Now, this recall affects the driver side Airbags again for the same reasons. I offered to pay for the Driver's side air bag, but was told there was nothing wrong with the airbags. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). [redacted]

I'm writing a complaint because my passenger side airbag was recalled and I was contacted very fast and it was done quickly and this time it's been almost 6 months and I have not received any more word of when they will have the parts. I'm thinking of trading my car in, so that was the number one reason why I'm writing a Complaint, cause if I don't have the car anymore, then it might not get fixed for mths n mths , thank you! My email is [redacted] or call me @ [redacted] please! Also because I have other work that needs redone asap. on my car after it got out of the body shop a while ago

Was driving down parkway when came up on my exit it was hard to make the turn to even go up. The exit ramp the power steering light and the advanced track light and brake system. Light all came on flashing across the message screen one after another. Thank god I was able to get vehicle pulled over to shoulder and had it towed home. Also needs airbags replaced due to recall! I have contacted two local Ford dealers trying to get an appointment. Also messaged one through their website. On the phone calls I was placed on hold until the phone to shut off. Tried to call back and they just said please hold and put me right back on hold and I've never received a message back.

Related recalls

Airbag complaints in other Fusion years