Which parts fail
Components named in complaints (front, side and curtain air bags, sensors and inflators).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2017 Ford Fusion owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, he depressed the brake pedal to make a right turn when the vehicle failed to respond. The contact applied pressure to the brake pedal and pumped the brake pedal several times to slow the vehicle with no success. As a result, the vehicle skipped a bridge and then crashed into a building. The air bags failed to deploy. The contact sustained bruising to the chest that required medical attention. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 84,000.
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.
The contact owns a 2017 Ford Fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the VIN was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
The contact owns a 2017 Ford Fusion. The contact stated that the air bag module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN related to the failure. The approximate failure mileage was 89,000.
I was a victim in a car crash driving this vehicle when another vehicle hit me and deployed my air bags. Due to the air bags deployment I ended up with significant burn marks to my arm which is likely to permanently scar.
The airbag warning light was enabled on the dashboard. The Ford dealer diagnosed this as code "DTC U2100:00 and B00A0:62-28 stored in RCM". I was told that Ford told the dealer to reprogram the RCM with new software and this was labor "not covered by warranty or recall." But, if my car were one model year later (2018 vs 2017) it would have been covered. I argued that this is a software defect, clearly the hardware did not fail since they did not have to replace anything, but I was simply told the labor was not covered and I would need to pay for it. After the software update the error codes and airbag light are normal. There is clearly a software defect impacting the safety performance of the vehicle. This vehicle should be recalled and the cost of the update and labor should not be a burden to the consumer. …
The contact owns a 2017 Ford Fusion. The contact stated that during a vehicle State Inspection, the air bag warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the replacement part was on backorder. The failure mileage was unknown.
Takata recall - I dont know if that applies to my car. My wife had an accident on March 12 2019 where she hit a tree. The impact was so much that the cradle of the body was damaged. My insurance company is geico , declared the car as total loss. The reason that I am writing this complaint is that car airbags did not inflate they were not activated. When you see the picture of damage you will be amazed why this must have happened. When I reported this to Ford they said this is your case number cas17428626 and someone will get in touch with you shortly. Nobody has got in touch they have my email id they have my phone number and my house address nothing not a single response. When we talk on the phone they are like everything will be done right away but the rightaway is like a summer day in the month of January which never comes. …
Tl* the contact owns a 2017 Ford Fusion. While driving approximately 70 MPH, the driver lost control of the vehicle and crashed into a cement structure. During the crash, the vehicle sustained damage to the front driver's side. The air bags did not deploy. Also, the driver's side seat belt locking mechanism became jammed and the driver could not immediately exit the vehicle. The vehicle was towed from the scene. There were no injuries and a police report was not filed. The cause of the failures was not determined. Liberty Ford brunswick (3101 center rd, brunswick, oh) was notified of the failure. The manufacturer was not notified. The failure mileage was 40,000.
Veh 1 exiting gas station across two lanes to center-turn lane to await break in traffic. Veh 2 crashed into left front of veh 1. Sufficient impact to break right front wheel from frame on veh1. Only airbag to deploy was at driver's ankle. None of the other airbags worked. Driver of veh 1 injured, severe abrasion to left clavicle caused by seat belt. Sternum and rt ribs also affected . Veh 1 virtually stopped, veh 2 approached at high rate of speed, veh 1 had no time to escape collision. Weather clear, dry, sunny
Airbag complaints in other Fusion years
Frequently asked questions
How common are airbag problems on the 2017 Ford Fusion?
NHTSA has 28 complaints about the air bags of the 2017 Ford Fusion, 3% of the model year's 1,115 complaints. The component named most often is air bag/restraint control module (2 mentions).
Is there a recall for 2017 Ford Fusion airbag problems?
No. NHTSA lists no air bags recall for the 2017 Ford Fusion, though it has 4 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2017 Ford Fusion airbag problems start?
Half of the complaints with a recorded mileage happened before about 35,000 miles, and 44% before 25,000 miles.
Is it dangerous?
Owners linked 10 crashes, 0 fires and 9 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.