2010 Ford Fusion Hybrid Steering Problems

Which parts fail

• Electric power assist system
  1

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  43%
• 25k–50k
  75%
• 50k–75k
  2519%
• 75k–100k
  3426%
• 100k–150k
  4030%
• 150k+
  2217%

Owner reports

Selected complaints filed with NHTSA by 2010 Ford Fusion Hybrid owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. …

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the driver's side front tire. The contact was able to exit the highway and drove to a tire store and had the tire replaced. The contact stated that after the tire was replaced while leaving the store parking lot, the check engine and power steering assist warning lights illuminated. The contact drove the vehicle to the residence but turning the steering wheel was extremely difficult, requiring extra effort to turn the steering wheel. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a closed NHTSA Action Number: EA17004 (Steering). The failure mileage was 229,875.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving approximately 60 MPH and turning to exit the highway, the vehicle lost power steering functionality. The contact stated that extra effort was needed to turn the steering wheel to the right before stopping on the highway offramp. The contact stated that the "power steering" and "advance track service" warning lights were illuminated. The contact stated that the following day she drove the vehicle to a dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was repaired. The contact stated that the failure had occurred twice in the past, requiring the steering gear assembly to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 199,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while reversing into a parking space at 2 MPH, the vehicle lost power steering functionality, and the steering wheel became significantly difficult to turn. The contact could not recall whether a warning light was illuminated. The contact was able to park the vehicle. The vehicle was taken to Tire Kingdom, where it was diagnosed. The mechanic determined that the failure was related to Ford Campaign Number: 15S18. The dealer was contacted and informed the contact that the VIN was not included in the campaign. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 150,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while starting the vehicle, the power steering fault message was displayed, and the steering wheel was difficult to turn. The contact was able to continue driving by using extra force to turn the steering wheel. The contact stated that the failure persisted. The contact stated that the failure increased significantly while driving from a complete stop, while driving at slow speeds, and while turning. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: EA17004 (Steering). The failure mileage was approximately 240,000.

The power steering has failed twice recently while driving and the dashboard warning displayed as follows: power steering assist fault. This makes it very hard to steer, dangerous and scary when this happens. Can a recall be issued for my vehicle? I am very disappointed that my 2010 ford fusion hybrid vehicle was left out of the recall even though it was manufactured at the same plant as the 2011 - 2013 models that were recalled. I found this online: Investigation and Recall ContextFederal Probes: The NHTSA investigated 2010-2012 Ford Fusion and Lincoln MKZ models for sudden loss of electric power steering, logging thousands of complaints.Exclusion of the 2010 Model: Ford issued recalls (such as campaign 15S18) for 2011-2013 models to update power steering control modules or fix motor sensor faults, leaving 2010 models uncovered by the official action.Closure: The NHTSA officially …

While driving vehicle power steering stopped working making it nearly impossible to control. As a result crashed into another vehicle. There was no warning prior to the failure, a service power steering now warning light and a service advance trac light illuminated as the failure occurred. This steering configuration is extremely dangerous as it is nearly impossible to control and very different from a vehicle that does not have power steering.

On 10/13/16 while driving the steering wheel locked, power steering assist fault appeared on the dash and I ran into a telephone pole. My passenger and myself were injured and the car is totaled.

While driving along at 35 MPH the "service power steering" and "service advancetrac system" warning lights came on. Lost power steering. Stopped to see what owner's manual had to say. It said it was okay to drive, but to take it to the nearest dealer. Took it to a Ford dealer in frankfort, ky. They said it was a fuse that had popped up out of its slot in the fuse box. Since the power steering is an electrical assist motor the circuit to the motor was broken when the fuse popped up out of its slot. The fuse was not blown, just lost contact in the circuit. Car was fine until 10,000 miles later. Same problem, loss of power steering. Ford dealer in daytona beach, fl says they found an over temp code and reset code. They could find nothing else wrong with the car that would cause loss of power steering. Drove another 1,000 miles and loss of power steering again in virginia. …

Driving home about 55mph when steering got stiff and "power steering failure" followed by "advancetrac failure", then "service advancetrac system" warning messages and chimes appeared. Managed to get home without the power-assist but upon stopping on driveway and restarting car, steering was gone altogether and I could not turn the wheel. Impossible to drive. Spoke to Ford cust. Serv. Next morning who said there were no issues reported on this car and no safety recalls (although he admitted there were safety recalls on all subsequent model years of this car for steering issues) and he suggested taking it to the dealer. I told him it was impossible to drive so he arranged (and covered the cost of) a towtruck to take it to the nearest dealer. They tested the car and found only a blown power steering system fuse. After replacing fuse and testing the car they said it was now fixed. …

NHTSA investigations

Steering complaints in other Fusion Hybrid years