Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2020 | 8 | −80% | — | Electrical | Good |
| 2019 | 35 | −48% | — | Engine | Good |
| 2018 | 59 | −25% | — | Electrical | Average |
| 2017 | 70 | −25% | — | Transmission | Average |
| 2016 | 55 | −48% | — | Engine | Good |
| 2015 | 46 | −51% | 2 | Steering | Good |
| 2014 | 65 | −32% | 1 | Steering | Average |
| 2013 | 126 | 1.7× | 1 | Transmission | Caution |
| 2012 | 96 | 1.3× | — | Steering | Average |
| 2011 | 132 | 1.8× | — | Steering | Caution |
| 2010 | 509 | 6.7× | — | Steering | Avoid |
* Complaints compared with the median Fusion Hybrid year at the same age, so new and old years are judged fairly. How this works.
Most common Ford Fusion Hybrid problems
Latest Ford Fusion Hybrid recalls
Equipment › Electrical
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles.
Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019.
Power train › Automatic transmission › Control module (TCM/PCM/tecm)
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014.
Remedy: Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Frequently asked questions
What years of the Ford Fusion Hybrid should you avoid?
2010, 2011 and 2013 — these years have the most complaints relative to other Fusion Hybrid years at the same age, led by steering problems in the 2010.
What is the best year for the Ford Fusion Hybrid?
2020 has the fewest complaints compared with other Fusion Hybrid years at the same age, followed by 2015 and 2016. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Ford Fusion Hybrid problems?
Across all years, owners report the most problems with the steering (296), air bags (236) and brakes (192). Steering complaints peak in the 2010 model year.
How many recalls has the Ford Fusion Hybrid had?
2 recalls across 2010–2020. The model year with the most is 2015.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.