2017 Ford Edge Transmission Problems

Which parts fail

• Automatic transmission
  5
• Automatic transmission › Lever and linkage › Floor shift
  2
• Automatic transmission › Torque converter
  1

Components named in complaints (automatic and manual transmissions, CVT, axles, driveshaft, 4WD/AWD).

Mileage when the problem started

• Under 25k
  58%
• 25k–50k
  813%
• 50k–75k
  1728%
• 75k–100k
  1830%
• 100k–150k
  1118%
• 150k+
  12%

Owner reports

Selected complaints filed with NHTSA by 2017 Ford Edge owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2017 Ford Edge. The contact stated when he started the vehicle, the gear shifted to drive without any warning causing the vehicle to crash into the fence and the neighbor's porch, causing damages front end of the vehicle and under the vehicle. The contact was able to stop the vehicle. No one was injured and no police report was filed. The vehicle was taken to the dealer, and they stated that the vehicle was experiencing a similar failure as recall NHTSA Campaign Number: 22V413000 (Power Train) but the vehicle was already serviced under that recall and the failure reoccurred. The manufacturer was not contacted. The failure mileage was 28,000.

The contact called on behalf of the owner of a 2017 Ford Edge. The contact indicated that the owner of the vehicle reported that after the exiting the vehicle with the engine idling, the vehicle suddenly drove in reverse and crashed into the interior wall of the garage and a tree. No injuries were reported and no police report was filed. The vehicle was later towed to the repair facility to repair the body damage only. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 32,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated intermittently. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was taken to AutoZone, where diagnostic trouble code: B41-49 was retrieved, indicating an electronic brake failure. The vehicle was not repaired. The contact stated that the failure reoccurred while driving. The contact turned off and restarted the vehicle. Upon driving a short distance, the transmission park warning light illuminated, and the transmission independently shifted to park(P). The contact stated that the vehicle was inoperable. The dealer was made aware of the failure and advised the contact to bring the vehicle in for a diagnostic test. The vehicle was not diagnosed or repaired. …

The contact owns a 2017 Ford Edge. The contact stated while his wife was driving at an undisclosed speed and making a left turn into a parking lot, the vehicle stopped inadvertently with the engine still running. The accelerator pedal was depressed but the vehicle failed to respond. The contact's wife was able to park in a parking space. There was no warning light illuminated. The tow truck company was contacted and attempted to reverse the vehicle onto the flatbed; however, the vehicle failed to respond. The vehicle was pushed onto the flatbed and towed to the dealer. The dealer diagnosed that the torque converter had failed and needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. …

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …

The contact owns a 2017 Ford Edge. The contact stated that while the contact's wife was driving at an undisclosed speed, the driver noticed unusual sounds. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended while the RPMs increased. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the torque converter failure had caused the transmission failure. The contact was informed that the transmission needed to be replaced. The failure was related to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The dealer was made aware of the failure, but no assistance was provided. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the VIN was not included in the recall due to the manufacturing date. …

The contact owns a 2017 Ford Edge. The contact stated that upon depression of the brake pedal, an abnormal banging noise emitted from the vehicle without warning. The vehicle then began to hesitate upon depression of the accelerator pedal as fellow motorists assisted the contact by pushing the vehicle up an incline and into a parking lot. While in the parking lot, the contact restarted the vehicle and placed into reverse(R); however, the vehicle moved forward while in reverse(R). The contact restarted the vehicle for a second time and vehicle resumed normal operation. The contact was able to drive the vehicle to the residence. The dealer was notified of the failure and informed the contact that there were no recalls or warranties on the vehicle. The contact was then referred to the manufacturer who also offered no assistance. The vehicle had yet to be repaired. …

The contact owns a 2017 Ford Edge. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the transmission independently shifted. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact was informed that there was no failure with the transmission because there was no sound coming from the transmission. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact, who was an ex-certified mechanic, stated there was an issue with the vehicle. In addition, the contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The manufacturer was not made aware of the failure. …

The contact owns a 2017 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that the vehicle started after pressing the Push to Start button several times and depressing the accelerator pedal simultaneously. Additionally, the contact stated that the vehicle made an abnormal rattling sound while driving. The contact stated that the rattling sound became louder when the vehicle was idling. The contact also stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the failure could be related to Customer Satisfaction Campaign: 22N12; however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact that 50% of the cost for the repair would be covered. The failure mileage was approximately 95,000.

The contact's friend owns a 2017 Ford Edge. The contact stated that the vehicle failed the Emissions test in Georgia. The contact stated while driving approximately 35-70 MPH, the transmission was slipping, and the vehicle was shaking and jerking abnormally. The vehicle was difficult to drive. The contact stated that the brake pedal was depressed to the floorboard, but the vehicle failed to respond. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the brakes needed to be replaced. The vehicle was taken to a transmission specialist, who confirmed that the transmission needed to be replaced. The local dealer was contacted, but no assistance was provided. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 147,048.

Related recalls

Transmission complaints in other Edge years