The problem
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
The risk
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
The fix
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Recall details
| NHTSA campaign | 22V-413 (22V413000) |
|---|---|
| Manufacturer number | 22S43 |
| Manufacturer | Ford Motor Company |
| Component | Power train › Shift linkage/cable/rod |
| Report date | June 10, 2022 |
| Owners notified | October 27, 2022 |
| Vehicles affected | 2,925,968 |
| Initiated by | Manufacturer |
Vehicles covered
- 2013 Ford C-Max
- 2014 Ford C-Max
- 2015 Ford C-Max
- 2016 Ford C-Max
- 2017 Ford C-Max
- 2018 Ford C-Max
- 2015 Ford Edge
- 2016 Ford Edge
- 2017 Ford Edge
- 2018 Ford Edge
- 2013 Ford Escape
- 2014 Ford Escape
- 2015 Ford Escape
- 2016 Ford Escape
- 2017 Ford Escape
- 2018 Ford Escape
- 2019 Ford Escape
- 2013 Ford Fusion
- 2014 Ford Fusion
- 2015 Ford Fusion
- 2016 Ford Fusion
- 2013 Ford Transit Connect
- 2014 Ford Transit Connect
- 2015 Ford Transit Connect
- 2016 Ford Transit Connect
- 2017 Ford Transit Connect
- 2018 Ford Transit Connect
- 2019 Ford Transit Connect
- 2020 Ford Transit Connect
- 2021 Ford Transit Connect
Owner complaints about the transmission & drivetrain
- 2013 Ford C-Max transmission problems 37
- 2014 Ford C-Max transmission problems 18
- 2015 Ford C-Max transmission problems 9
- 2016 Ford C-Max transmission problems 2
- 2017 Ford C-Max transmission problems 3
- 2018 Ford C-Max transmission problems 1
- 2015 Ford Edge transmission problems 118
- 2016 Ford Edge transmission problems 88
- 2017 Ford Edge transmission problems 148
- 2018 Ford Edge transmission problems 83
- 2013 Ford Escape transmission problems 401
- 2014 Ford Escape transmission problems 481
Frequently asked questions
Is the recall 22V-413 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,925,968 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.