2009 Chrysler Town and Country Airbag Problems

Which parts fail

• Side/window
  2
• Frontal › Sensor/control module
  1
• Frontal
  1
• Frontal › Driver clockspring/spiral cassette
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  25%
• 25k–50k
  37%
• 50k–75k
  818%
• 75k–100k
  1330%
• 100k–150k
  1227%
• 150k+
  614%

Owner reports

Selected complaints filed with NHTSA by 2009 Chrysler Town and Country owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver's and passenger's side airbags had deployed independently, shattering the front windshield and rear passenger's side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2009 Chrysler Town and Country. The contact stated that while the vehicle was parked and unoccupied, the contact became aware that the steering wheel air bag and the front passenger's side air bags had deployed unexpectedly. The contact stated that the windshield was fractured from the air bags deployment. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 240,000.

The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.

The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.

The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Tl* the contact owned a 2009 Chrysler Town and Country. While driving 70 MPH, the cruise control malfunctioned. The contact stated that the cruise control became stuck and the contact could not stop the vehicle by depressing the brake pedal. The vehicle crashed into a divider and rolled over several times. The driver's side air bag did not deploy. Police report number: 18-16077 was filed. The contact's husband sustained a mild concussion, pain in the ribs, contusions on both legs, and chest pain. The contact sustained an injury to the heart, which became enlarged, as well as contusions and severe back pain. Medical attention was required for both occupants. The vehicle was destroyed and towed. Brown's Jeep Chrysler Dodge Ram in patchogue, new york was contacted and referred the contact to the manufacturer. The manufacturer was made aware of the failure. The failure mileage was 64,000.

Tl* the contact owned a 2009 Chrysler Town and Country. The contact stated that while driving at unknown speeds over a hill, she ran through a stop sign, slid through winter gravel, and crashed into a drainage ditch. The air bags failed to deploy. The contact sustained injuries to the face, back, and leg that required medical attention. The contact was taken via ambulance and was currently undergoing physical therapy. A police report was filed and the contact was provided a citation. The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 89,000.

I was traveling on the highway in my 2009 Town and Country when a vehicle crossed the center line at a high rate of speed and struck me head on. The impact from collision left me seriously injured and I was transported by helicopter to the nearest trauma center. Neither my front of side airbags deployed in the collision. I suffered a broken arm from the side impact and a dislocated hip, pelvic fracture, and patella injuries from the front impact. I am unsure about whether or not my vehicle contained defective Takata airbags, but to my knowledge, I had not received a recall. I would like answers regarding why the airbags failed to deploy.

We where driving in florida on vacation on June 12, 2017 when our 2009 Chrysler Town and Country started to have electrical problems . The wipers wouldn't shut off until the wiper motor burned up , the drivers seat wouldn't stop moving forward and back , the windows wouldn't go down , ac went out , the entire dash board light up and all the lights stayed on , the speedometer was dead , the gas gauge was dead , the turn signals didn't work , the dvd players didn't work . We took it to a dealership and they couldn't find anything wrong with it . It then did it again and it went back to the same dealership and again they couldn't find anything . On the way home on I-95 it started again . When we got home we took it to a garage that deals with electrical problems and he found out it was a dvd player in the front that was making it go nuts . …

Related recalls

NHTSA investigations

Airbag complaints in other Town and Country years