The problem
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
The risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
The fix
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Recall details
| NHTSA campaign | 14V-373 (14V373000) |
|---|---|
| Manufacturer number | R03 (formerly L25) |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Air bags |
| Report date | June 26, 2014 |
| Owners notified | May 26, 2015 |
| Vehicles affected | 722,705 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the air bags
- 2008 Chrysler Town and Country airbag problems 375
- 2009 Chrysler Town and Country airbag problems 191
- 2010 Chrysler Town and Country airbag problems 269
- 2008 Dodge Grand Caravan airbag problems 294
- 2009 Dodge Grand Caravan airbag problems 137
- 2010 Dodge Grand Caravan airbag problems 144
- 2009 Dodge Journey airbag problems 286
- 2010 Dodge Journey airbag problems 95
Frequently asked questions
Is the recall 14V-373 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 722,705 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.