Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2015 Chrysler Town and Country owners, lightly cleaned up (personal details are redacted by NHTSA).
With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.
The Active Head Rest on the driver seat in my 2015 Chrysler Town and Country. I purchased this vehicle brand new from the dealer in 2015 from the Chrylser Dealer in Springfield, IL. No one was driving the vehicle at the time, we only notice the headrest had activated after entering the vehicle after it was parked in our garage. I have contacted my local dealer (Burlington, IA) to determine the repair/replacement required. No other warning lights are shown on the dashboard. VIN: [redacted]
I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace the whole seat they want me to pay for the Diagnostics waiting for a supervisor to call me back. I've been icing my lower neck and back since it happened. My case 93912799
Driver side headrest popped out and plastic pieces are broken inside. I believe there is an investigation for this: Active Head Rest Inadvertent Deployment. It randomly happened the other day while vehicle was parked in garage. I'm not sure to get the headrest fixed for safety reasons or leave it broken.
My spouse was driving and the headrest air bag deployed hitting her in the back of the head. There were no warnings before it happened and the dealership said that it seems to be an issue that they are aware of but there are no recalls at this time. Since this has happened the seatbelt light is on.
Front Passenger Seat Headrest deployed from broken plastic that failed and released the headrest while parked and car is off. Concussion risk while driving No inspection yet by dealer or police/insurance No prior warning
While driving the headrest exploded into the back of my head. It felt like someone had just punched me in the back of the head. This happened yesterday, and I have not yet had it inspected by anyone.
Tl* the contact owns a 2015 Chrysler Town and Country. While driving approximately 15 MPH, the preceding vehicle stopped abruptly. As a result, the contact crashed into a speed limit sign and the seat belt locked up. There were no injuries and a police report was not filed. The air bags did not deploy. The vehicle was slightly damaged, but was drivable. The contact was able to unlatch the seat belt; however, the seat belt did not retract. The vehicle was taken to the dealer (tate Chrysler, glen burnie, md, [phone]) where it was diagnosed that the seat belt needed to be replaced. Additionally, while driving with a front seat passenger to pick up the replacement seat belt, the front passenger seat belt was locked and the front passenger air bag indicator illuminated. The dealer was not contacted and the manufacturer was not made aware of the failures. The vehicle was not repaired. …
Tl* the contact owns a 2015 Chrysler Town and Country. While driving 55 MPH, the vehicle hydroplaned and crashed into the intersection on the road. All the air bags failed to deploy. The contact also stated that the passenger side seat belt failed to lock. A police report was filed. There were no injuries. The vehicle was towed to stew's auto body and towing inc. (located at 276 w washington ave, washington, nj 07882; [phone]), but was not diagnosed or repaired. The manufacturer was contacted at [phone] and stated that the angle of the impact determined that the air bags should not deploy. The manufacturer was made aware of the failure and provided case number: 31944170. The approximate failure mileage was 37,000.
Already sent a written complaint [redacted] previously accident on 05/16/2017 airbag on the floor did serious life threatening injuries to her legs and had to be metevacted by helicopter to shock trauma center in baltimore for many surgeries to her legs which threatened her life at 91 years of age. Stayed in shock trauma center for 11 (+) days and will spend many more days in a rehabilitation center and stands the possible amputation of one leg. This was all caused by the airbag on the floor of vehicle. The car was totaled. All this damage to [redacted] legs was caused by the floor airbag. ?
Airbag complaints in other Town and Country years
Frequently asked questions
How common are airbag problems on the 2015 Chrysler Town and Country?
NHTSA has 39 complaints about the air bags of the 2015 Chrysler Town and Country, 10% of the model year's 383 complaints.
Is there a recall for 2015 Chrysler Town and Country airbag problems?
No. NHTSA lists no air bags recall for the 2015 Chrysler Town and Country, though it has 4 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2015 Chrysler Town and Country airbag problems start?
Half of the complaints with a recorded mileage happened before about 68,000 miles, and 4% before 25,000 miles.
Is it dangerous?
Owners linked 9 crashes, 0 fires and 13 injuries and 3 deaths to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.