Chrysler Pacifica Plug-In Hybrid Transmission Problems

Transmission complaints by model year

Mileage when the problem started

• Under 25k
  3271%
• 25k–50k
  1022%
• 50k–75k
  12%
• 75k–100k
  12%
• 100k–150k
  00%
• 150k+
  12%

What owners report

The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission would shift into the intended gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

I was driving the vehicle and exiting the highway when the transmission disengaged and i lost all engine power to the vehicle. Luckily i was able to pull over safely out of the way of traffic but was very lucky it didnt happen 5 minutes earlier as i was in a work zone on the highway with no pull off or it could have been a major issue and potential caused an accident. I took it to the dealer and they said the transmission error went into a stored state and there was nothing they could do but i should keep an eye on it. 2 days later it did it again and i almost got rear ended trying to get over to the shoulder safely. I took it to the dealer and told them i didnt want the car back until it was fixed because its a huge safety concern and i didnt feel safe with me or my family in the vehicle. …

The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as if the hydraulic fluid was low despite there being no leak. The backover prevention camera failed to display the image from the rear of the vehicle due to there being an unexplained fracture. No warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired for the brakes and gear shifter. The back-over prevention camera had been replaced but the failure persisted. …

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as indented. The contact drove the vehicle to the shoulder of the roadway. In addition, the check engine and low battery warning lights were illuminated. The contact stated that the vehicle eventually shut off. The vehicle was started and driven to the nearest independent mechanic. The vehicle was towed to the dealer; however, the vehicle had not yet been diagnosed. In addition, the contact stated that the vehicle was previously serviced at the dealer due to the failure; however, the dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,500.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at undisclosed speeds, the transmission unexpectedly downshifted, with the image of a turtle displayed, and the message "Vehicle Speed May Be Limited" was displayed. The contact pulled over and waited for several minutes before restarting the vehicle. The vehicle was taken to two dealers to be diagnosed; however, the contact was not provided the diagnostic results by the dealers. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Action Number: PE22008 (Power Train); for which an investigation was launched by the NHTSA to address the failure. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 37,000.

The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while her son was driving 75 MPH, the vehicle lost motive power and the vehicle decelerated to 3 MPH. In addition, the contact stated that an unknown warning light indicating to stop the vehicle and stop driving was illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure occurred while driving on a busy highway while driving out of state. The contact stated that when the failure occurred, it was such a scary situation. The contact contacted the Budget Rental Cars where the vehicle was rented. The contact stated that a replacement vehicle was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off while depressing the Push to Start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while reversing into a parking space at approximately 2 MPH, the service transmission warning light illuminated, and the transmission shift knob was flashing. The contact stated that the vehicle had ceased to move. The contact stated that the parking brake light was illuminated. The contact attempted to turn off the vehicle, but the vehicle failed to shut off. The contact attempted to shift between reverse and drive; however, the vehicle failed to respond. The contact stated that the vehicle finally shut off. The contact had the vehicle towed to a dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

NHTSA investigations