Most common 2020 Chrysler Pacifica Plug-In Hybrid problems
Share of the 58 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Chrysler Pacifica Plug-In Hybrid complaints by model year
Best Pacifica Plug-In Hybrid years: 2019, 2021, 2020. Years to avoid: 2022. Compare all years →
2020 Chrysler Pacifica Plug-In Hybrid recalls (2)
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Electrical system › Wiring › Interior/under dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination.
NHTSA defect investigations
Federal safety investigators have looked into 2 possible defects involving the 2020 Chrysler Pacifica Plug-In Hybrid:
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).
Transmission fault leading to loss of motive power
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in…
What 2020 Chrysler Pacifica Plug-In Hybrid owners say
Electrical system all 25 →
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. …
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol" was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.
Engine & cooling all 22 →
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an Auto Parts store for a diagnostic test. The employee retrieved DTC: P0A43-00 (Drive motor 'A' position sensor circuit intermittent). The vehicle was taken to the dealer, and update 22-100 was performed; however, the failure recurred. The vehicle was taken to Nyle Maxwell Chrysler Dodge Jeep RAM of Austin (13401 Highway, Ranch Rd 620 N, Austin, TX 78717) where the vehicle was diagnosed and the contact was informed that the vehicle experienced the failure listed in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the contact stated that the part to do the recall repair was not available. The manufacturer was made aware of the failure. …
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol" was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.
Transmission & drivetrain
The contact owned a 2020 Chrysler Pacific. The contact stated while entering the vehicle unknown warning lights illuminated, and the contact shut down the vehicle and restarted it. When the contact restarted the vehicle, the contact noticed that the engine was running rough and shut down the vehicle. When the contact exited the vehicle, it roll backward on its own and rear-ended into a fence causing damage to the fence and damage rear passenger side bumper. No one was injured. A police report was filed. The vehicle was towed to an unknown place. The manufacturer was not contacted. The failure mileage was 27,000.
On July 30th 2022 the van suffered total loss of motive power while driving on a rural highway at 65mph. The incident put my family as risk as I was required to coast the car off of the side or the road to keep from becoming an obstruction to traffic. If the incident had occurred on a 3 lane highway or in heavier congestion I may have been unable to pull off the road before losing my momentum. The van showed no prior indication of malfunction until it shuttered as the engine stalled. Following the shutter and loss of all forward power the car dash produced a check engine light followed by a warning to Pull over and place car in Park. I pulled over to the side of the road and was able to place the car into park and shut it off. After that the car would not start or shift out of park and only displayed "Service Charging System" on the dashboard. …
Frequently asked questions
Is the 2020 Chrysler Pacifica Plug-In Hybrid a good car?
Based on 58 owner complaints filed with NHTSA, the 2020 Pacifica Plug-In Hybrid rates average: 22% fewer complaints than a typical year of the Pacifica Plug-In Hybrid at the same age. It is one of the best Pacifica Plug-In Hybrid years by this measure. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2020 Chrysler Pacifica Plug-In Hybrid?
The electrical system — 25 complaints, 43% of all complaints for this model year. Next are the engine & cooling (22) and transmission & drivetrain (17).
How many recalls does the 2020 Chrysler Pacifica Plug-In Hybrid have?
There are 2 recalls for the 2020 Chrysler Pacifica Plug-In Hybrid, the most recent from July 18, 2024 (hybrid propulsion system). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Chrysler Pacifica Plug-In Hybrid?
The best years by complaints, compared at the same age, are 2019, 2021 and 2020. Years to avoid or approach with caution: 2022. See the full Chrysler Pacifica Plug-In Hybrid years comparison.
At what mileage do 2020 Chrysler Pacifica Plug-In Hybrid problems happen?
The median mileage reported in complaints is about 27,000 miles; 56% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.