Most common 2017 Chrysler Pacifica Plug-In Hybrid problems
Share of the 79 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Chrysler Pacifica Plug-In Hybrid complaints by model year
Best Pacifica Plug-In Hybrid years: 2019, 2021, 2020. Years to avoid: 2022. Compare all years →
2017 Chrysler Pacifica Plug-In Hybrid recalls (6)
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Electrical system › Wiring › Interior/under dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination.
Hybrid propulsion system
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018.
Equipment › Other › Labels
Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs.
Remedy: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403.
Hybrid propulsion system › Inverter
Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Remedy: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary.
NHTSA defect investigations
Federal safety investigators have looked into 3 possible defects involving the 2017 Chrysler Pacifica Plug-In Hybrid:
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).
Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077)
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition "OFF' fires that originate at the high voltage (HV) battery pack assembly.
Intermittent Loss of Electric Power Steering
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017-2018 Chrysler Pacifica vehicles.
What 2017 Chrysler Pacifica Plug-In Hybrid owners say
Fuel & propulsion system all 37 →
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire department's best efforts to extinguish the fire. The car was completely destroyed. It also caused significant chemical smoke damage to our garage and home. As soon as we found it smoking, we rolled it out of the garage, which saved our house from catching on fire. Luckily our children were not in or next to the car at the time the battery combusted. …
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. …
Electrical system all 31 →
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire department's best efforts to extinguish the fire. The car was completely destroyed. It also caused significant chemical smoke damage to our garage and home. As soon as we found it smoking, we rolled it out of the garage, which saved our house from catching on fire. Luckily our children were not in or next to the car at the time the battery combusted. …
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Engine & cooling
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. …
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
Frequently asked questions
Is the 2017 Chrysler Pacifica Plug-In Hybrid a good car?
There isn't enough complaint history for the Pacifica Plug-In Hybrid to compare model years reliably. So far owners have filed 79 complaints with NHTSA.
What is the most common problem with the 2017 Chrysler Pacifica Plug-In Hybrid?
The fuel & propulsion system — 37 complaints, 47% of all complaints for this model year. Next are the electrical system (31) and engine & cooling (19).
How many recalls does the 2017 Chrysler Pacifica Plug-In Hybrid have?
There are 6 recalls for the 2017 Chrysler Pacifica Plug-In Hybrid, the most recent from July 18, 2024 (hybrid propulsion system). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Chrysler Pacifica Plug-In Hybrid?
The best years by complaints, compared at the same age, are 2019, 2021 and 2020. Years to avoid or approach with caution: 2022. See the full Chrysler Pacifica Plug-In Hybrid years comparison.
At what mileage do 2017 Chrysler Pacifica Plug-In Hybrid problems happen?
The median mileage reported in complaints is about 12,000 miles; 79% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.