Fuel System complaints by model year
Which parts fail
Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).
Mileage when the problem started
What owners report
While traveling at highway speeds, the vehicle cut the engine and displayed a message that the vehicle would shut-down in 2 min. The message was inaccurate, as the vehicle immediately cut the engine. The first time it happened, the vehicle coasted to a stop in the middle of HOV lane. The second time it happened, I was in the right lane and the vehicle was able to coast to the shoulder.
Vehicle shut down without enough notice IN TRAFFIC and could not be started for several minutes, causing a safety hazard for me and backing traffic up. Once I was able to restart, check engine light was illuminated. This was a rental and on the way to their location, the vehicle failed as described at least 5 more times.
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while his wife was driving 70-75 MPH, the message "Stop Safely. Vehicle Will Shut Off Soon." was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) and NHTSA Action Number: PE22008 (Power Train). …
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first time it lost power and in order to get to side of road safely the gas pedal had to be pushed to floor to get a reaction and any power. The second time the power seemed to stay until we got to side of road. After turning vehicle off and then on- them message was off but the check engine light remained steadily on. Then upon restarting a second time after driving to dealer it turned off and stayed off. …
The contact owned a 2022 Chrysler Pacifica Hybrid. The contact stated that while making a left turn, the accelerator pedal was depressed however, the engine failed to increase in speed. As a result, another vehicle crashed into the front passenger side of the contact's vehicle. No warning lights were illuminated. The air bags deployed. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss by the insurance company. The vehicle was not diagnosed or repaired. The contact then stated that she became aware of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) upon searching the NHTSA website. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 65 MPH, the vehicle lost motive power without warning. The 'Stop Safely, Vehicle Will Shut Off" message was displayed. The vehicle was able to be restarted. The vehicle was taken to a local dealer and was serviced under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired; however, the contact stated that while driving at various speeds, the failure reoccurred. The vehicle was then taken to DCH Chrysler Dodge Jeep Ram FIAT Of Temecula (26845 Ynez Rd, Temecula, CA 92591), where it was diagnosed that an unknown software needed to be rebooted. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer, where it remained awaiting further diagnosis and repairs. …
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(N) to park(P) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but experienced the failure for a second time on January 26, 2023. The contact stated that the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. …
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from Carfax of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, the vehicle lost motive power with the Service Charging System and Shift to Park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the Auto Start/Stop button was depressed, and the brake pedal was depressed. The contact was able to restart the vehicle after releasing the brake pedal while the Auto Start/Stop button was depressed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the error codes were reset. …
Related recalls (5)
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Hybrid propulsion system
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018.
Hybrid propulsion system › Inverter
Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Remedy: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary.
Frequently asked questions
Which Chrysler Pacifica Plug-In Hybrid years have fuel system problems?
By NHTSA complaints, the 2018 (93), 2017 (37), 2022 (28), 2020 (13) and 2021 (11) model years. Fuel System complaints make up 42% of all complaints for the 2018.
Is there a recall for Chrysler Pacifica Plug-In Hybrid fuel system problems?
Yes — 5 recalls, including 24V-536 (hybrid propulsion system, Jul 18, 2024); 24V-538 (hybrid propulsion system, Jul 18, 2024); 22V-077 (hybrid propulsion system, Feb 11, 2022). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Chrysler Pacifica Plug-In Hybrid fuel system problems start?
Across all years, half of the complaints with a recorded mileage happened before about 24,000 miles; 74% happened before 50,000 miles.
What part fails most often?
Owners most often name the inverter (3 mentions).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.