Engine complaints by model year
Mileage when the problem started
What owners report
The contact rented a 2024 Chrysler Pacifica Hybrid. The contact stated the message "Stop Safely- The Vehicle Will Shut-off Soon" was displayed. The contact stated while driving uphill at an unknown speed, there was a loss in automotive power. The check engine warning light remained illuminated. After restarting the vehicle and proceeding to drive up the hill, the failure occurred. The vehicle was able to be restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,791.
The contact rented a 2024 Chrysler Pacifica. The contact stated while driving 20 MPH on a two-way highway in traffic in a construction zone, the vehicle stalled in the passing lane. The message drive to a safe location, the engine would shut off soon message was displayed. The vehicle was towed to a truck stop. The vehicle was then towed by the rental company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000. The VIN was not available.
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving on several occasions at various speeds, the message "Engine Will Shut Off - Please Stop Safely" message was displayed, and within 30 seconds the vehicle stalled. The contact observed a burning odor in the cabin of the vehicle. The vehicle was restarted after several minutes each time. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was 500.
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,545.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was turned off and restarted. The contact had driven the vehicle to a local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent but recurring. The contact stated that recently when the warning light illuminated, the vehicle shut off. The contact had taken the vehicle three times to the same dealer however, the vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that a case manager would call back and provided a case number. The failure mileage was 28,620.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that the message that the vehicle would attempt to shut off was displayed. The vehicle was able to restart; however, the failure recurred, with the same message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,063.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to switch to the electrical system at initial start-up intermittently, and instead used fuel. The sensor to detect the temperature and cooling for the battery failed and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 31,000. VIN tool confirms parts not available. The consumer stated certain things are incorrect and not related to the safety complaint. This was a separate incident and was repaired. …
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The failure mileage was approximately 15,000.
Frequently asked questions
Which Chrysler Pacifica Plug-In Hybrid years have engine problems?
By NHTSA complaints, the 2018 (64), 2022 (53), 2020 (22), 2017 (19) and 2023 (18) model years. Engine complaints make up 29% of all complaints for the 2018.
Is there a recall for Chrysler Pacifica Plug-In Hybrid engine problems?
No. NHTSA lists no engine & cooling recall for any Chrysler Pacifica Plug-In Hybrid model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Chrysler Pacifica Plug-In Hybrid engine problems start?
Across all years, half of the complaints with a recorded mileage happened before about 13,000 miles; 89% happened before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.