Most common 2021 Chrysler Pacifica Plug-In Hybrid problems
Share of the 26 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Chrysler Pacifica Plug-In Hybrid complaints by model year
Best Pacifica Plug-In Hybrid years: 2019, 2021, 2020. Years to avoid: 2022. Compare all years →
2021 Chrysler Pacifica Plug-In Hybrid recalls (1)
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
NHTSA defect investigations
Federal safety investigators have looked into a possible defect involving the 2021 Chrysler Pacifica Plug-In Hybrid:
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).
What 2021 Chrysler Pacifica Plug-In Hybrid owners say
Electrical system
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(N) to park(P) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but experienced the failure for a second time on January 26, 2023. The contact stated that the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. …
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from Carfax of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, the vehicle lost motive power with the Service Charging System and Shift to Park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the Auto Start/Stop button was depressed, and the brake pedal was depressed. The contact was able to restart the vehicle after releasing the brake pedal while the Auto Start/Stop button was depressed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the error codes were reset. …
Fuel & propulsion system
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(N) to park(P) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but experienced the failure for a second time on January 26, 2023. The contact stated that the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. …
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from Carfax of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, the vehicle lost motive power with the Service Charging System and Shift to Park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the Auto Start/Stop button was depressed, and the brake pedal was depressed. The contact was able to restart the vehicle after releasing the brake pedal while the Auto Start/Stop button was depressed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the error codes were reset. …
Driver assistance
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was frozen or black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the dealer refused to perform the recall repair unless the radio was replaced. The dealer informed the contact that the radio was blocking the update from being completed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.
Frequently asked questions
Is the 2021 Chrysler Pacifica Plug-In Hybrid a good car?
Based on 26 owner complaints filed with NHTSA, the 2021 Pacifica Plug-In Hybrid rates better than average: 49% fewer complaints than a typical year of the Pacifica Plug-In Hybrid at the same age. It is one of the best Pacifica Plug-In Hybrid years by this measure. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2021 Chrysler Pacifica Plug-In Hybrid?
The electrical system — 13 complaints, 50% of all complaints for this model year, most often about propulsion system › inverter. Next are the fuel & propulsion system (11) and driver assistance (8).
How many recalls does the 2021 Chrysler Pacifica Plug-In Hybrid have?
There is 1 recall for the 2021 Chrysler Pacifica Plug-In Hybrid, the most recent from July 18, 2024 (hybrid propulsion system). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Chrysler Pacifica Plug-In Hybrid?
The best years by complaints, compared at the same age, are 2019, 2021 and 2020. Years to avoid or approach with caution: 2022. See the full Chrysler Pacifica Plug-In Hybrid years comparison.
At what mileage do 2021 Chrysler Pacifica Plug-In Hybrid problems happen?
The median mileage reported in complaints is about 35,000 miles; 83% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.