The problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
The risk
A vehicle fire increases the risk of injury.
The fix
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Recall details
| NHTSA campaign | 24V-538 (24V538000) |
|---|---|
| Manufacturer number | 72B |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Hybrid propulsion system |
| Report date | July 18, 2024 |
| Owners notified | March 6, 2025 |
| Vehicles affected | 3,606 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the fuel & propulsion system
Frequently asked questions
Is the recall 24V-538 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3,606 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Is it safe to drive?
Owners are advised to park outside and away from buildings until the repair is done, because of a fire risk.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.