Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2021 | 5 | −46% | 3 | Engine | Good |
| 2020 | 1 | −80% | 2 | Body | Good |
| 2019 | 5 | −67% | 1 | Electrical | Good |
| 2018 | 16 | −33% | 2 | Engine | Average |
| 2017 | 19 | −24% | 3 | Engine | Average |
| 2016 | 25 | typical | 3 | Electrical | Average |
| 2015 | 27 | 1.2× | 3 | Transmission | Average |
* Complaints compared with the median Promaster City year at the same age, so new and old years are judged fairly. How this works.
Most common Ram Promaster City problems
Latest Ram Promaster City recalls
Exterior lighting › Turn signal
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.
Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403.
Seat belts › Rear/other › Retractor
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403.
Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Control unit/module
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Steering › Rack and pinion
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
Remedy: Chrysler will notify owners, and dealers will inspect the steering gear housing, replacing any affected rack-and-pinion assembly, free of charge. The recall began March 13, 2018.
Equipment › Other › Labels
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Remedy: Chrysler will notify owners, and dealers will install a corrected tire placard, free of charge. The recall began March 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403.
Frequently asked questions
What years of the Ram Promaster City should you avoid?
None of the Ram Promaster City years has an unusually high number of complaints compared with the others at the same age.
What is the best year for the Ram Promaster City?
2020 has the fewest complaints compared with other Promaster City years at the same age, followed by 2019 and 2021. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Ram Promaster City problems?
Across all years, owners report the most problems with the engine & cooling (37), electrical system (28) and transmission & drivetrain (24). Engine complaints peak in the 2015 model year.
How many recalls has the Ram Promaster City had?
9 recalls across 2015–2021. The model year with the most is 2015. See all Ram Promaster City recalls by year.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.