2011 Mercury Milan Steering Problems

Which parts fail

• Electric power assist system
  1

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  12%
• 25k–50k
  611%
• 50k–75k
  814%
• 75k–100k
  1221%
• 100k–150k
  1730%
• 150k+
  1221%

Owner reports

Selected complaints filed with NHTSA by 2011 Mercury Milan owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact's girlfriend owns a 2011 Mercury Milan. The contact stated that upon start-up of the vehicle, excessive effort was needed to steer the vehicle without warning; however, the power steering assist would return after a few minutes of driving. Recently, the contact stated that the power steering assist failed with the power steering assist fault warning light illuminated on the instrument panel. The contact had called the manufacturer and was referred to the local dealer for assistance. The contact took the vehicle to the dealer where he was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and that the warranty on the vehicle for the power steering was expired. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.

The contact owns a 2011 Mercury Milan. The contact stated while driving at an undisclosed speed, the electronic power steering failure warning light illuminated. Additionally, the steering wheel failed to turn in the intended direction. The contact's family member attached the ODS monitor to the vehicle, and fault codes: C1277 (Steering Wheel Angle Sensor), UL3000 (Power Steering Control Modular) and several other failure codes associated with the electronic power steering were retrieved. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,430.

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "Service Power Steering Now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 124,000.

The contact owns a 2011 Mercury Milan. The contact stated while driving 25 MPH, she heard an abnormal sound coming from the front-end of the vehicle, and the contact became aware that the electronic power steering was not functioning properly. The "Service Power Steering Now" and "Service Advance Track" messages were displayed. Additionally, the traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V34000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 186,000.

The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering functionality. The messages "Power Steering Assist Fault" and "Service Advancetrac" were displayed. The contact stated that she was unable to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

The contact owns a 2011 Mercury Milan. The contact stated that upon the start of the vehicle, the power steering assist failed to operate as needed as the "service power steering" warning message appeared on the instrument panel. The contact stated that her vehicle was placed under NHTSA Campaign Number:15V340000(Steering) and was previously serviced by a dealer. The contact took the vehicle back to the dealer where she was informed that the recall had expired and that they could not offer any more assistance. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.

The contact owns a 2011 Mercury Milan. The contact stated that while driving approximately 40 MPH, the power steering failed while accelerating to merge onto the highway. The vehicle veered off the roadway. The contact pulled over to avoid a crash. The contact stated that the steering angle sensor fault message was displayed on the instrument panel. The contact had the vehicle towed to the dealer who stated that the power steering failed. The failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, their VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 212,000.

The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 150,000.

The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.

The contact owns a 2011 Mercury Milan. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The failure was more evident during the cold weather. The Service Power Steering warning light was illuminated. The vehicle was not taken to the local dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 260,000.

Related recalls

NHTSA investigations

Steering complaints in other Milan years