Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2004 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason for me to be driving in the manner or at the speeds that I was. I passed a car in front of me on a very rural road right as we came upon the almost figure 8 curves on a road I drive everyday. …
Purchased and installed 4 new Goodyear wranglers in September at town fair tire. While my son was driving at approximately 25 MPH the right front passenger tire came off of the rim causing loss of steering which resulted the vehicle hitting a utility pole and going off road and hitting a stone wall, went to town fair and was asked what do you want us to do about it manager didn't seem to inclined to help us.
I was driving on the highway and hit another car that was stationary on the side of the road. I had impact on the right front passenger side of my truck, flipping their car as well as my truck. My airbags did not deploy. I had no indication lights on my dash and had no known electrical issues. Lucky the car I hit was unoccupied and I recieved a few minor injuries.
My wife was backing up in our drive way she did not see my sons Honda civic behind her very poor vision from being so high factory settings. She ripped the gas tank open. A few years later she was rear ended and again the tank ripped open we were lucky both times no fire. Then we have had death wobble every Jeep suffer,s from it at some time in it,s life as per the dealer. I replaced every steering part in the front end after 40,000 miles again it happened to me at 55mph on the highway I came so close to it rolling it over it took me more than a month to get back in it. The design of the rear is just an accident waiting to happen the rear is the same as a ramp to drive up. I am far from a rich man this product cost me close to 40,Grand. I truly thought we could get a few cost free miles.I am disabled I live on a fixed income. Now my investment is worthless. …
I just got a copy of the n47 rear structural reinforcement recall. You people have got to be kidding me. Who took the payoff on this one? There is absolutely no difference between the 1998 Jeep Grand Cherokee and the 2004 Jeep Grand Cherokee when these vehicles get hit from behind when the gas tank explodes. The 1999-2004 need to be included under the n45 recall same as the 1998 and earlier models. As we all know the 1998 and earlier Jeep Grand cherokees are a fading model due to the age of the vehicles. Meaning that Chrysler will not have to spend as much money to fix these 1998 and earlier models as they would if you included the 1999-2004 models which should be included because they have exactly the same structural problem and will be on the road longer. My goodness this is common sense. Chrysler needs to do the right thing. I want my 2004 Jeep Grand Cherokee recalled and fixed. …
On 09/12/2015, I was rear ended at a stop light in a Grand Cherokee with the factory towing pkg.ie fact. Trailer hitch and was trapped in the vehicle until assistance arrived. My replacement vehicle, also a Grand Cherokee, has no trailer hitch. After reading several articles about the gas tank fire recall, I was very interested in getting this recall done. I went to bertera Chrysler, Jeep, Dodge expecting a trailer hitch to be installed as a protective device for the fuel tank. To my surprise I was told that the recall did not apply to my vehicle. Recall number n45. When I was rear ended every thing seemed to perform correctly. The trailer hitch bent down to protect the fuel tank, the frame buckled, and the body stretched between the doors. I seems to me that with the exception of the driver door, everything performed as it should to absorb energy from the car striking mine. …
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Ma 10/15/2015 the dealer informed the consumer she did not need the hitch installed and it was to protecting in case of an accident. Two days later, the consumer was rear ended. There was no fire or injury. Upadted
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the driver's and passenger side bumper cracked without warning. The vehicle was taken to larry h. Miller Chrysler Jeep Dodge Ram 104th (1800 w 104th ave, denver, co 80234 [phone]), but the failure could not be replicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the interior front and rear passenger side power windows failed to operate. In addition, the doors failed to unlock which included the lift gate. The failure occurred intermittently with the front driver's side. The vehicle was currently being diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the rear frame and suspension were severely corroded. The vehicle was taken to the dealer for inspection; however, the dealer stated that the failure could not be corrected. The manufacturer was not notified. The approximate failure mileage was 148,000.
Body complaints in other Grand Cherokee years
Frequently asked questions
How common are body problems on the 2004 Jeep Grand Cherokee?
NHTSA has 36 complaints about the body & structure of the 2004 Jeep Grand Cherokee, 3% of the model year's 1,295 complaints. The component named most often is body (20 mentions).
Is there a recall for 2004 Jeep Grand Cherokee body problems?
No. NHTSA lists no body & structure recall for the 2004 Jeep Grand Cherokee, though it has 8 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2004 Jeep Grand Cherokee body problems start?
Half of the complaints with a recorded mileage happened before about 85,000 miles, and 13% before 25,000 miles.
Is it dangerous?
Owners linked 7 crashes, 0 fires and 4 injuries to body & structure problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.