Which parts fail
Components named in complaints (buckles, retractors, anchors and pretensioners).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2004 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the seat belt and the air bag warning lights illuminated. The vehicle was serviced under NHTSA campaign number: 15V673000 (air bags) but the remedy failed to repair the vehicle. The contact mentioned that the seat belt and air bag warning lights remained illuminated after the recall repair. The contact stated that while driving at low speeds through a parking lot, she swerved from hitting a dog and crashed into the concert bottom portion of a light post. The air bags failed to deploy. The contact sustained injuries to both shoulders, neck and back as well as the front passenger sustained injuries to her neck and both shoulders which both needed medical attention. No police report was filed. The vehicle was not diagnosed or repaired the manufacturer was not made aware of the failure. …
Tl* the contact owned a 2004 Jeep Grand Cherokee. While driving 30 MPH, the contact crashed the vehicle into a pole. Hillstop motors ignored 2 important safety recalls since 8/25/15. Consumer purchased defective vehicle on 03/29/18. The air bags did not deploy and the seat belt failed to restrain. There were no warning indicators illuminated. A police report was filed and there were no injuries. The manufacturer and an unknown dealer were notified. The vehicle was not diagnosed or repaired. The vehicle was totaled and towed to a junk yard. The failure mileage was 43,000. Consumer stated she suffered physical and psychological injuries.
Swerved to avoid a deer and ended up in the ditch. My air bag failed to deploy and my face hit the steering wheel. Cut above eye requiring stitches, my teeth cut through mouth requiring stitches. Severe concussion. Compression fractures l1-l3, t4-t8 in back. My right clavicle was broken due to seat belt not catching. Air lifted to hospital.
April 21, 2006: I was proceeding on a green left turn arrow and was hit by a Ford taurus running stop light. He veered around my front end, tearing off the entire front end and pushing my vehicle into the oncoming lanes. I did not see him coming. I heard the crash, then saw a bright white light. I had lost consciousness and was awakened by a man knocking on my window. The seat belt did not hold. Air bag did not deploy. I smashed into the steering wheel causing head and chest trauma, was rushed to the er, spending two days in the hospital with a bruised heart and head lacerations. Received full body scans, x-rays, cardiac testing, dr bills ($30,000 and still counting). The lease car is totaled ($14,000 damage). I have constant pain, bruising, headaches, blurred vision, memory loss. I lost my new job as a result. …
Takata recall - had my 2004 Jeep Grand Cherokee in for the recall in January 2018. They fixed airbag recall and problem seatbelt light constantly being on even when driver is correctly seatbelted in- the light stays on. Now, it is August 27, 2018 and both air bag light and seat belt light are back on. Also, the fuel tank skid plate is completely rusted through. This leaves the gas tank fully exposed, leaving you susceptible to any number of possible scenarios where the fuel tank could ignite, especially if one was to be rear ended by another vehicle. It is not protected by "solution" to replace the tow bar package. I know serveral other people with the same vehicle and fuel tank skid plate rusting through completely. …
Tl contact owns a 2004 Jeep Grand Cherokee. While driving 55 MPH, the contact fell asleep at the wheel. The vehicle swerved to the right, crossed over an embankment, drove into a ditch, and struck a tree head on. The vehicle is currently at the shop being repaired. The contact sustained cuts and bruises, but no major injuries. A police report was filed. The air bags failed to deploy. She believes that had the air bags deployed, she would not have been injured. The current and failure mileages were 34,000. Update 09/10/08 the seat belt did not restrain the consumer. Updated 09/19/08.
On December 12, 2010 at or around the hour of 9:30 p.m. Central time I was involved in a one vehicle roll over accident due to poor road conditions in my 2004 Jeep Grand Cherokee. I was the sole individual in the vehicle, and after the accident I found myself in the back seat of the vehicle. I was however buckled in the driver's seat at the start of the accident. I sustained a serious concussion and bruising to my left shoulder and hip from the seat belt, as well as other various injuries. The failure of the seat belt is my concern. The seat belt failed during the accident in some way.
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the air bag and seat belt warning indicators illuminated. The contact received notification of NHTSA campaign number: 15V673000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. Parts distribution disconnect.
On April 6, 2005 at aprox. 6:50 a.m. A car hit my Jeep Grand Cherokee 2004 special edition in the front, rear left side and back side part of the car. The driver hit with her chest the steering wheel. The driver seat belt do not hold her, so she impact the steering wheel.
Seat Belt complaints in other Grand Cherokee years
Frequently asked questions
How common are seat belt problems on the 2004 Jeep Grand Cherokee?
NHTSA has 27 complaints about the seat belts of the 2004 Jeep Grand Cherokee, 2% of the model year's 1,295 complaints. The component named most often is front (3 mentions).
Is there a recall for 2004 Jeep Grand Cherokee seat belt problems?
No. NHTSA lists no seat belts recall for the 2004 Jeep Grand Cherokee, though it has 8 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2004 Jeep Grand Cherokee seat belt problems start?
Half of the complaints with a recorded mileage happened before about 73,000 miles, and 23% before 25,000 miles.
Is it dangerous?
Owners linked 9 crashes, 0 fires and 10 injuries to seat belts problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.