Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly with the check engine warning light illuminated. The contact also stated that the vehicle jerked while the accelerator was depressed, and the vehicle lunged forward while depressing the brake pedal. The contact also stated that the windshield wipers were inoperable and failed to function while activating the windshield wipers. The contact also stated that the rearview camera inadvertently activated while driving at undisclosed speeds, and the instrument panel failed to function properly. The vehicle was taken to the dealer was where it was diagnosed and determined that the transmission control module and windshield wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. …
Car has broken down multiple times. Most recent issue: 1car stalled while trying to make a left turn on highway, would not drive forward -dashboard sign said to put car in park -when trying to put it in drive it went into neutral and rolled back -car would not turn off, kept running when we tried to turn it on and off -"battery voltage low"warning signal came on -engine warning signal came on -got it to drive again after a few minutes and parked the car -tried driving it home, same thing happened all over again when were at a light after about 5 minutes -went to parking lot, hood of car was burning hot
The engine lifters are tapping, The wiper switch goes out and the windshield wipers stays on and will not turn off and signal light's doesn't work neither the cruise controls, the transmission gears gets stuck in between gears and jerk off really fast
Tl* the contact owns a 2014 Jeep Cherokee. While driving 65 MPH in the rain, the windshield wiper motor failed and the exterior and interior lighting shut off. The contact coasted the vehicle to the side of the road. Once the vehicle was restarted, the lights turned back on and the vehicle operated normally. The vehicle was taken to bemidji Chrysler center (located at 755 paul bunyan dr nw, bemidji, mn 56601, [phone]) where it was diagnosed, but a failure could not be found. In addition, while driving 35 MPH, the steering wheel seized and the brake pedal failed to stop the vehicle when it was depressed. As a result, the contact crashed into a fence. There were no injuries. A police report was not filed. The dealer was not notified. The manufacturer was notified of the failure and did not assist. …
My Jeep Cherokee 2014 has 21181 mileage and the check engine light came on .I notice that the car was shifting into gear hard and at times would not accelerate when getting on the freeway . So my husband took it to get the oil changed at the dealership where we bought the Jeep and they said everything looked good. Well when my husband left all the dummy lights came on he turned right around and went back to the dealership ,the service manager came out and said the tech put the wrong oil filter on and that they would have to redo the oil change . On a month later the check engine light comes on so we call the dealership and ask if maybe them putting the wrong filter on that I would cause the check engine light to come on .the service manager said no that we would have to take it to Jeep . …
Windshield crack due to stone being thrown up at highway speed. Took approx. 10 days to get a new windshield. During this time the windshield crack grew and went down into the heated part of the windshield. In the Cherokee the heated windshield is automatically on as long as the car is running. When the crack went into the area of the heating coil within the windshield it caused a short in the windshield creating an ARC of red hot electricity. This in turn caused the windshield to heat up, melting my windshield wiper blade. There is no way to turn off this heated windshield and there is no software redundancy to recognize the problem and turn off this circuit. The car has to be turned off and cannot be driven to a dealership for repair. To do so would jeopardize the entire vehicle and occupants. A big fire could ensue. To be fair, Jeep has been notified. …
On 1/30/15 while clearing snow off my 2014 Cherokee, the wiper snapped back and left a major crack in my windshield that goes from edge to edge, and almost all the way up as well. The impact was not that forceful at all. I have now been waiting 26 days for a replacement as of today. On Saturday 2/21/15 I spoke with somebody at a Chrysler factory in detroit and they say they have over 900 of these particular windshields on backorder and May not be available till April. Sounds to me like if they have that many backed up, there must be a fault or defect in the design or manufacture of this particular windshield. It has a built in wiper de-icer. Only that one is not available, the windshield without that option is available. But since this an option I paid extra for, I want it back. Again, is there any word on this being an ongoing issue? …
Tl* the contact owns a 2014 Jeep Cherokee. While in park, the liftgate was activated but failed to function. The contact also stated that the liftgate independently closed while the contact was behind the vehicle. The contact sustained lower back injuries that did not require medical attention. In addition, the contact stated that while driving at 35 MPH, the accelerator pedal was depressed and the vehicle jerked before moving forward. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The VIN was included in NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. …
Composite material that makes up these windshield wiper sprayer nozzels must be defective, as they busted during freezing weather. While making a thanksgiving trip to the mountains my Jeep was subject to freezing weather during the night. I allways keep approved window whiper solution (not water) in the wiper reservoir. However, these nozzels were not able to stand up to the freezing conditions and therefore busted. The dealer claims that it is my fault that someone (don't know who) put water in my wiper reservoir and therefore it is my fault! The dealer says that he will fix the proble for about $200.00, parts and labor. Well great!,...(not!) so,...what happens the next time I go to the mountains??? I believe that the composite material (plastic) is defective for this vehicle and would like Chrysler Jeep to replace for free.
Tl* the contact owns a 2014 Jeep Cherokee. The contact stated that the rpms increased independently and the vehicle felt rough while driving in third gear. In addition, the vehicle suddenly increased speed and the brake pedal was depressed with excessive force in order to decrease the vehicles speed. The vehicle was taken to the dealer where it was diagnosed that the transmission module needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was included in NHTSA campaign number: 15V509000 (visibility) but the recall remedy was not yet available. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The approximate failure mileage was 13,000. VIN tool confirms parts not available.
Related recalls
Visibility › Windshield wiper/washer
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
Remedy: Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015.
Window & Wiper complaints in other Cherokee years
Frequently asked questions
How common are window & wiper problems on the 2014 Jeep Cherokee?
NHTSA has 74 complaints about the windows, wipers & sunroof of the 2014 Jeep Cherokee, 3% of the model year's 2,650 complaints. The component named most often is sun/moon roof assembly (2 mentions).
Is there a recall for 2014 Jeep Cherokee window & wiper problems?
Yes — NHTSA recall 15V-509 (windshield wiper/washer, Aug 12, 2015). Recall repairs are free at authorized dealers.
At what mileage do 2014 Jeep Cherokee window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 18,000 miles, and 69% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 0 fires and 3 injuries to windows, wipers & sunroof problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.