Window & Wiper complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2022 | 1 | 2% | — |
| 2021 | 2 | 1% | 14,000 miles |
| 2020 | 4 | 1% | 18,000 miles |
| 2019 | 10 | 1% | 26,000 miles |
| 2018 | 3 | 0% | — |
| 2017 | 7 | 1% | 18,000 miles |
| 2016 | 13 | 1% | 50,000 miles |
| 2015 | 15 | 1% | 3,000 miles |
| 2014 | 74 | 3% | 18,000 miles |
| 2006 | 6 | 35% | 23,000 miles |
| 2001 | 7 | 3% | 52,000 miles |
| 2000 | 6 | 2% | 80,000 miles |
| 1999 | 34 | 9% | 65,000 miles |
| 1998 | 11 | 3% | 41,000 miles |
| 1997 | 8 | 2% | — |
| 1996 | 12 | 3% | — |
| 1995 | 6 | 1% | 110,000 miles |
Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
What owners report
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
I was driving to work this morning at 5:30am in the rain, heavy rain, so I had my wipers on. They were turned to high because of how heavy the rain was. All of a sudden the wipers went crazy and the drivers side wiper was hanging off the side of the car still trying to wipe. I immediately lost visibility and tried to move off the highway. I was struggling to see where the road was. I ended up off pavement at one point and I believe that's where I picked up the screw in my tire that made my tire go flat. I was luckily near an exit, but now leaning into the passenger side of the car trying to see and find a safe place to get off the road. This could've gone very badly I was lucky and blessed it did not. I took my Jeep to the service department at the dealership where the gentleman helping stated he's seen this a lot. …
The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There were no warning lights illuminated. There were no reported injuries. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered without impact. The contact stated that a dealer was contacted. The vehicle was not taken to the dealer to be inspected or repaired. The contact was informed by the dealer to seek assistance from the insurance company to cover the cost of the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
The rear defroster or related electrical wiring in the rear glass/liftgate area appears to have malfunctioned and shorted, causing a fire while the vehicle was parked, turned off, and unattended. The fire resulted in the rear glass shattering/blowing out. The incident was recorded on a residential security camera. This posed a significant safety risk because the fire started while the vehicle was off, creating danger to occupants, bystanders, nearby vehicles, and surrounding property. There were no prior warning indicators, messages, or symptoms known before the failure. A dealership has inspected the vehicle and provided a repair estimate consistent with failure in the rear defroster/rear glass area. The vehicle and damaged components should be available for inspection. …
the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back up warning tone (I back up the vehicle from parking spot using the mirrors and the screen comes on a few minutes after vehicle is moving). I am concerned because I don't know what else isn't working and if something electrical will fail while driving. A couple of weeks ago I made an appt with the local jeep dealer and today was told I need a new radio at the cost of at least $1250 (the dealer has ordered a new radio could take a couple days to a few weeks he wasn't sure). …
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
The rear view mirror create a doble vission its intended to dim if someone behind cams whit hig beams on to reduce the brightnes whit the doble mirror or shadow that creates but on thus case on day light that mirror creates a doble shadow or doble vission confiusing the vission I nees to be investigate and examin the rear view mirror if its been made it whit careles because it cams whit 911 and assist buttons or if need to ve replaced because cn cause any tipe of accident at the time to pass or back up becausw the doble vission that make it
Related recalls (1)
Visibility › Windshield wiper/washer
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
Remedy: Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015.
Frequently asked questions
Which Jeep Cherokee years have window & wiper problems?
By NHTSA complaints, the 2014 (74), 1999 (34), 2015 (15), 2016 (13) and 1996 (12) model years. Window & Wiper complaints make up 3% of all complaints for the 2014.
Is there a recall for Jeep Cherokee window & wiper problems?
Yes — 1 recall, including 15V-509 (windshield wiper/washer, Aug 12, 2015). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Cherokee window & wiper problems start?
Across all years, half of the complaints with a recorded mileage happened before about 32,000 miles; 68% happened before 50,000 miles.
What part fails most often?
Owners most often name the power window devices and controls (50 mentions), followed by the windshield (19).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.