Window & Wiper complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2020 | 1 | 1% | 80,000 miles |
| 2019 | 2 | 1% | 37,000 miles |
| 2018 | 1 | 0% | — |
| 2017 | 14 | 1% | 8,000 miles |
| 2016 | 25 | 2% | 34,000 miles |
| 2015 | 18 | 2% | 13,000 miles |
| 2014 | 29 | 2% | 7,000 miles |
| 2013 | 29 | 2% | 45,000 miles |
| 2012 | 10 | 0% | 40,000 miles |
| 2011 | 11 | 0% | 47,000 miles |
| 2010 | 25 | 0% | 43,000 miles |
| 2009 | 3 | 0% | 18,000 miles |
| 2008 | 4 | 0% | 71,000 miles |
| 2007 | 12 | 1% | 85,000 miles |
| 2006 | 8 | 1% | 38,000 miles |
Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
What owners report
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle and attempting to close the front passenger side window or the front driver's side window, the windows raised up but failed to remain closed. The contact stated that the windows immediately rolled back down independently. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed of a TSB related to the failure, but no assistance to repair the vehicle was offered. The failure mileage was 22,000.
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 60 MPH, the sunroof detached from the vehicle and flew off. The vehicle was not diagnosed or repair by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000. The VIN was not available.
My back up camera is blue all time , I saw so many people have the same issue, ford need to publish a recall on 2016 ford fusion as well, they did a recall on other vehicles recently, but not on this 2016 ford fusion
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to roll down the passenger's and driver's side windows, the windows failed to function as needed. Additionally, the contact stated that several buttons on the steering wheel failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
A few weeks ago, the Passenger Sun Vizor in my 2015 fusion suddenly came part. I have attached photos of the current condition. There is no change in handling as I have just used this as a support for the dashboard sunshade as a protection from the hot Arizona Sun. Currently the Vizor is hanging by its wire (Please see photos) and presents a big Safety risk from a visibility and handling standpoint (since its just suspending by itself). When I contacted Ford (via Twitter), they asked me to take it to a dealer to have it checked. Dealer is asking for $159 inspection fee which is absolutely ridiculous since a problem like this should be inspected and fixed for me (being a safety issue). I request NHTSA to take action by bringing this to Ford and getting them to review this issue for a possible recall. I would also like my Vizor to be inspected and repaired as soon as possible.
The contact owns a 2014 Ford Fusion. The contact stated that upon driving after the vehicle had been exposed to rain or water at the carwash, the side mirrors would readjust unintendedly while driving. The contact stated that while driving 75 MPH and changing lanes, the failure reoccurred, causing him to lose visibility of another vehicle, which almost caused a crash. The contact was able to continue driving. The vehicle was taken to the local dealer where it was diagnosed that the side mirrors wiring needed to be rewired. The dealer informed the contact that he had to pay for the repair out-of-pocket; however, the contact declined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 118,000.
The back-up safety camera has become at best intermittently functioning, sometimes will not come on at all when the transmission is placed in reverse. When it does come on with reverse, the camera will often cut out in the middle of a backing maneuver while the vehicle is in motion. From the checking I've done online this appears to be a common issue with ford's back-up cameras, and I am surprised a safety recall is not already in effect, considering these cameras came on the vehicles as required safety equipment.
Frequently asked questions
Which Ford Fusion years have window & wiper problems?
By NHTSA complaints, the 2013 (29), 2014 (29), 2010 (25), 2016 (25) and 2015 (18) model years. Window & Wiper complaints make up 2% of all complaints for the 2013.
Is there a recall for Ford Fusion window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for any Ford Fusion model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Ford Fusion window & wiper problems start?
Across all years, half of the complaints with a recorded mileage happened before about 33,000 miles; 64% happened before 50,000 miles.
What part fails most often?
Owners most often name the power window devices and controls (12 mentions), followed by the windshield (10).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.