2020 Ford Escape Collision Avoidance Problems

Which parts fail

• Warnings
  51
• Adaptive cruise control
  25
• Automatic emergency braking
  23
• Blind spot detection
  10
• Assist
  4
• Rearview system braking
  4

Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).

Mileage when the problem started

• Under 25k
  741%
• 25k–50k
  318%
• 50k–75k
  424%
• 75k–100k
  16%
• 100k–150k
  212%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2020 Ford Escape owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. …

The contact owns a 2020 Ford Escape. The contact stated while driving 25-30 MPH with the Adaptive Cruise Control activated, the automatic emergency braking system failed to engage while another vehicle had pulled in front of the vehicle from the passenger's side of the vehicle. The contact stated that the failure only occurred while another vehicle was pulling in front of the vehicle from the passenger's side of the vehicle, but the vehicle responded as needed while another vehicle was pulling in front of the vehicle from the driver's side of the vehicle. The contact stated that the failure started occurring after an unknown software update was performed on the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated because the dealer declined to test-drive the vehicle by driving 25-30 MPH on the road. The vehicle was not diagnosed or repaired. …

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact's son was driving approximately 45 MPH, the screen on the radio went black. The vehicle was pulled over to the side of the road, and the radio independently reset and displayed the correct information. The failure had occurred approximately 3 - 4 times. The radio screen often displayed erroneous information with distorted images. The contact stated that the vehicle was included in a recall for the door, and after the recall repair was performed, the key fob failed to lock and unlock the doors. …

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image or displayed a distorted image while in operation. The front driver's and passenger's side windows inadvertently rolled down after being rolled up. The vehicle was taken to the dealer, where the front driver's side door hinge was welded to the door and the rearview camera and windows were calibrated. The failure recurred and the front driver's side door hinge detached from the door, preventing the window from rolling up and down. The dealer was made aware of the failure, but the vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.

The contact owns a 2020 Ford Escape. The contact stated that the infotainment system screen had turned off while driving, requiring the contact to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the infotainment system screen became operable. Additionally, the contact stated that the rearview camera was inoperable while reversing. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to the local dealer for an unstated recall repair. Upon retrieval of the vehicle, the pre-collision, driver assist, and cross traffic systems were inoperable. The vehicle was taken back to the local dealer, where the modules were updated, but the failure persisted. The tire pressure fault message was displayed, and the rear bumper sensors were inside the vehicle. The manufacturer was contacted and informed the contact about diagnostic testing, but no assistance was provided. The failure mileage was approximately 65,188.

The cross traffic did not alert me. The opposing vehicle was parked in a parking spot at the Jacksonville Dermatologist office near the Martinez dental office 32216. She caused over $8900 dollars in damage. She indicated she did not see me in her rear view camera. Her vehicle from 2017 Kia did not have the cross traffic alert system. She did not believe me there was such an alert system. I showed the police officer my vehicle 2020 Ford escape did have it. I did have an anxiety attack and had to slow my breathing. I have PTSD and take prescribed anxiety medication.

The contact owns a 2020 Ford Escape. The contact stated that while reversing, the rearview camera image was distorted. An unknown dealer was made aware of the failure and informed the contact that a diagnostic testing fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.

Related recalls

NHTSA investigations

Collision Avoidance complaints in other Escape years