2015 Ford Escape Collision Avoidance Problems

Which parts fail

• Sensing system › Camera
  9
• Rearview system braking
  8
• Warnings
  4
• Adaptive cruise control
  1
• Camera system
  1
• Blind spot detection
  1

Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).

Mileage when the problem started

• Under 25k
  33%
• 25k–50k
  77%
• 50k–75k
  2120%
• 75k–100k
  3129%
• 100k–150k
  3331%
• 150k+
  1211%

Owner reports

Selected complaints filed with NHTSA by 2015 Ford Escape owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2015 Ford Escape. The contact was in reverse (R) and backing into her driveway at approximately 4 MPH when the rear view camera failed. The contact stated that she crashed into her mailbox. The contact stated that there were dents and scratches on the rear bumper on the driver's side under the left tail light assembly. The contact stated that before the crash, she had had intermittent loss of the rear view image, but now there was no image at all, and the screen was black. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure and referred the contact to call the Safety Hotline to file a complaint. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Escape. The contact stated while reversing, the rear view camera displayed a blank screen. The contact stated that the failure occurred while the contact was reversing out of the residential driveway. The contact's vehicle crashed into the contact's nephew's vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The nephew's vehicle was damaged to the driver's rear door and driver's rear quarter panel. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The dealer was made aware of the failure and scheduled a technician to go to the residence. The vehicle was diagnosed with a failed rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the parts had been ordered. The dealer was contacted a week later, and the contact was informed that the parts were unavailable. The contact was advised to pay for the repair out of pocket and later submit a request for reimbursement with the manufacturer. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. …

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera display displayed a blank screen with an error message indicating that the back over prevention camera was unavailable. In addition, the contact stated that the failure occurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the failure began immediately after the vehicle was purchased. In addition, the contact was informed by the dealer that the rear-view camera was not defective. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. …

The contact owns a 2015 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 15V436000 (ELECTRICAL SYSTEM), 22V413000 (POWER TRAIN), and 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair for the back over prevention camera was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, an alarm alerting the driver of a person or an object behind the vehicle failed to function as intended. No warning lights were illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. …

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would intermittently fail, flicker on and off, and at times display would appear upside down. The contact also stated that the instrument panel became inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts required to complete the recall repair were not yet available. The dealer was contacted multiple times. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The approximate failure mileage was 160,000.

The contact owns a 2015 Ford Escape. The contact stated that while shifting into reverse(R), the back over prevention camera display was black with the message "Camera Unavailable" displayed. The contact stated that the failure was intermittent but was a recurring failure. The contact stated that the hatchback was closed with force, and the camera was not functioning as needed while shifted into reverse(R). The contact had taken the vehicle to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was not taken to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN nor the model vehicle was not included. The failure mileage was approximately 68,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact stated that occasionally, while shifted in reverse, the rearview camera failed to display as intended and was possibly impacted by severe weather conditions. No warning light was illuminated. In addition, the contact stated that during colder weather, the heater failed to operate as intended while activated. After further inspection, the coolant reservoir was abnormally low. The vehicle was taken to a local dealer, where it was determined that the coolant level was extremely low. The coolant reservoir was refilled; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera intermittently displayed a blank or distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed rear visibility and had prevented the proximity alert system from alerting the driver when encroaching on an object. The contact later received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Additionally, the contact owns a secondary 2018 Ford Edge vehicle and had received a notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview cameras of the vehicles intermittently displayed a distorted image. The local dealer was contacted; however, the vehicles were not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The approximate failure mileage was 20,000.

Related recalls

Collision Avoidance complaints in other Escape years