Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2013 Chrysler Town and Country owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very narrow street. The contact was able to shift the vehicle into park, while using both feet to depress the brake pedal. The vehicle was stopped, and the contact turned off the vehicle. The contact stated that her four-year-old granddaughter was a passenger in the vehicle and the situation was very scary. The contact waited for several minutes, before restarting the vehicle. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. …
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. …
Our van just stops running when driving. This causes the power steering and brakes to stop working, no warning at all anything is happening. This has happened several times in the last three days. I coasted to side of road once. I almost rear-ended and was almost rear-ended in same incident today due to sudden shut off. I fear for my life and family safety. I have a son who travels in a wheelchair in the vehicle and our only transportation. My son cannot go to school now as he has no transportation to get there since this is his wheelchair van. He cannot ride in a regular vehicle, he must ride in his powerchair due to mobility and specialized seating. Two weeks ago, vehicle acted like we didn't have traction and wheels locked up. That has happened several times. …
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful. They said because the vehicle showed no codes, they didn't know the reason for the malfunction, and sent me home. I called Chrysler Recall and they said because there are no open recalls, they are unable to help me. When searching online, I see a lot of people have had this exact same issue but no one helps them fix it. Lawsuits have emerged. Accidents have happened. I have three small children who rely on me and my vehicle. …
In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. …
The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [redacted] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). …
My wife was driving 40 MPH and the engine turned off. It was 5 pm and rush hour with cars all around her. She noticed a walgreens coming on her right. She had no turn signal to alert the driver behind her. My wife tried to slow down to turn but realized that she had no brakes. She turned into the parking lot and had no power steering. She had to use the emergency brake to stop. My wife had both my sons in the car with her. She then put the car in park and was able to turn the car back on. This has happened two times before this. Each time I have brought it to the dealer and they say there is nothing showing up and it doesn't do it when they drive the vehicle. Chrysler was contacted on 4/1/19 and they issued a case number 58294804. They asked if I wanted to get it fixed or a buyback. I said buyback. I called on 4/3/19 to check the status and they said they are still investigating.
While driving my van, especially at speeds of 20-30 miles per hour, shuts off , leaving me with no electric brakes or steering, no acceleration, nothing. This has been happening intermittently for a couple years. The mechanics at aaa have trouble recreating the problem. About 14 months ago they replaced the TIPM . The electronic aspects of the van were haywire, dash lights flashing, born blaring etc. This is also occurring again but the TIPM isn't the issue according to aaa. It is terrifying to drive and unexpectedly have the engine shut off. I have diminished ability to safely steer and brake in these instances. This happens when going straight as well as when turning. The horn going crazy has happened when the vehicle shuts off.
On May 9th 2018 while driving the car down a two way street not far from a school zone it basically locked but the engine was still running. The vehicle was still in motion but I could not steer because the wheel was locked, I could not stop because the brake did not work, I almost crashed and died. I had to jump a curb to slow the vehicle down and avoid accidents. I was then able to turn off the vehicle. This is extremely dangerous and sounds like defective parts in the vehicle that need to be reported as a recall to the manufacturer. The public needs to know as many lives on the road are at risk and we want answers and the problem resolved by the manufacturer.
The engine seizes without warning. It simply shuts off. This effectively limits both the breaking and the power steering. This is dangerous as there are no warning light indicators, no audible notifications, no error codes. Going 70 MPH we were nearly killed when the motor died and we lost our breaking and steering ability. This has happened on multiple occasions with no rhyme nor reason. Long trips or short, fast or slow, interstate or in Town. It needs to be addressed as this is a major issue. A cursory glance at internet forums will reveal that mine is not simply an isolated event.
Steering complaints in other Town and Country years
Frequently asked questions
How common are steering problems on the 2013 Chrysler Town and Country?
NHTSA has 26 complaints about the steering of the 2013 Chrysler Town and Country, 4% of the model year's 681 complaints.
Is there a recall for 2013 Chrysler Town and Country steering problems?
No. NHTSA lists no steering recall for the 2013 Chrysler Town and Country, though it has 4 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2013 Chrysler Town and Country steering problems start?
Half of the complaints with a recorded mileage happened before about 74,000 miles, and 26% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.