Fuel System complaints by model year
Which parts fail
Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).
Mileage when the problem started
What owners report
There have been 3 incidents in which my vehicle suddenly, without warning shuts down (absolutely no power) while I am driving on the highway, approximately 30 MPH. I was fortunate that there was significant traffic and the vehicle had enough momentum to get to the emergency lane. I placed the vehicle in park and let it sit for approximately 3 to 5 minutes. I then pushed the start button and it started without incident. I took the vehicle to riverside Volkswagen where they conducted a diagnostic check and stated there was nothing wrong with the vehicle. After informing them of the safety recall, they said there was nothing they can do and declined to provide me with a loaner vehicle. The service representative could not confirm or deny if the issues reported were related to the safety recall. …
Several times now when attempting to turn out into traffic my car stutters and caused me to almost get hit. Recently while driving in traffic my car stopped receiving gas and started coasting. It literally stopped working in the middle of traffic almost causing an accident with myself and child in the car.
The contact owns a 2015 Volkswagen CC. The contact stated while stopped at a traffic signal, the signal changed to green and the contact depressed the accelerator pedal; however, the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to start. The contact stated that numerous warning lights were illuminated on the instrument panel while attempting to start the vehicle. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline). The manufacturer was not informed of the failure. The failure mileage was approximately 105,000.
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank... recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the backseats he told me the pump is sweating and there's a puddle of gas in it and that's why I have the strong smear smell of gas in my vehicle. He says that it's not even safe for me to drive the vehicle at this time and at this time, I'm trying to buy another car because I have to keep the windows down, so I don't pass out from the smell of gas ... I called Appleton Volkswagen of Sanford as they switched out the whole fuel tank at 80,000. The vehicle has about 190,000 now ... …
Tl* Takata recall. The contact owned a 2014 Volkswagen CC. While driving approximately 10 MPH, the vehicle accelerated out of control across the road and crashed into a couple of trees in a neighbor's yard. There were no warning indicators illuminated. The contact stated that only the driver side air bags deployed. A police report was filed. The driver sustained injuries that required medical attention. The vehicle was totaled and was towed to the dealer (diehl automotive, 258 pittsburgh rd, butler, pa 16002, [phone]). The manufacturer was not made aware of the failure. The contact received recall notifications for NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 18V148000 (air bags), which stated that parts were unavailable. The failure mileage was approximately 20,000. Parts distribution disconnect.
In February of 2017, my vehicle stalled on a busy freeway while in motion and completely died, after towing the vehicle to the dealership they determined several parts needed to be replaced including mounting, bearing, c valve, ah separator, ribbedbelt, tensioner, c-gasket, d-gasket, seal ring and bolt. After driving the vehicle home again it died. I took it back to the dealership where they replaced the fuel pump module, washer and control unit. The car appeared to be driving fine the day I left, but the next morning it wouldn't start. I had the vehicle towed to the dealership in which they advised I needed a new battery. I kept up with all service and in January of 2018 while driving the vehicle, it stalled yet again while in motion, with vehicles almost striking me, after towing the vehicle to the dealership, they advised it was the fuel pump module again. They replaced the part. …
Tl* the contact owns a 2013 Volkswagen CC. The contact stated that NHTSA campaign number: 17V509000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The vehicle exhibited the failure when the contact attempted to reverse and the vehicle stalled. The failure was experienced several times. The vehicle was taken to Volkswagen of south charlotte (9900 south boulevard, charlotte, north carolina 28273, [phone]) several times for the failure, but a diagnostic failure code was unable to be found. The dealer informed the contact that the failure was a result of NHTSA campaign number: 17V509000 (fuel system, gasoline). The dealer also informed the contact that the parts were unavailable for the recall repair. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 54,379. VIN tool confirms parts not available.
Tl* the contact owns a 2013 Volkswagen CC. The contact stated that the vehicle experienced a complete loss of power. In addition, the vehicle experienced excessive battery drain and various warning indicators illluminated. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to sonnen Volkswagen (francisco blvd w, san rafael, ca) where it was diagnosed that the spark plugs were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the issue and provided case number: 171805804. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Related recalls (1)
Fuel system, gasoline › Delivery › Fuel pump
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Frequently asked questions
Which Volkswagen CC years have fuel system problems?
By NHTSA complaints, the 2012 (61), 2010 (52), 2009 (39), 2011 (19) and 2013 (19) model years. Fuel System complaints make up 27% of all complaints for the 2012.
Is there a recall for Volkswagen CC fuel system problems?
Yes — 1 recall, including 17V-509 (fuel pump, Aug 16, 2017). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Volkswagen CC fuel system problems start?
Across all years, half of the complaints with a recorded mileage happened before about 79,000 miles; 22% happened before 50,000 miles.
What part fails most often?
Owners most often name the delivery › fuel pump (7 mentions), followed by the storage › tank assembly (1).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.