2019 Ram Promaster Transmission Problems

Which parts fail

• Automatic transmission
  1

Components named in complaints (automatic and manual transmissions, CVT, axles, driveshaft, 4WD/AWD).

Mileage when the problem started

• Under 25k
  330%
• 25k–50k
  00%
• 50k–75k
  330%
• 75k–100k
  220%
• 100k–150k
  110%
• 150k+
  110%

Owner reports

Selected complaints filed with NHTSA by 2019 Ram Promaster owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. …

The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM's increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, the transmission downshifted to 2nd gear and remained stuck in 2nd gear. The check engine warning light was illuminated. The contact was able to drive to the workplace, and the contact added transmission fluid to the vehicle. The contact resumed driving; however, the vehicle made an abnormal grinding sound. The contact stated upon returning to the workplace, the contact noticed that the transmission fluid had leaked into the engine compartment. …

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The accelerator pedal was depressed; however, the engine only revved. The contact stopped, turned off, and restarted the vehicle. The contact was able to shift the vehicle to drive(D) but was unable to accelerate above 30 MPH. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to a dealer and was unable to shift into reverse(R)while at the dealer. The dealer diagnosed the vehicle and determined that the transmission had failed. The contact was aware that the VIN was associated with NHTSA Campaign Number: 23V301000 (Power Train), but after asking the dealer about the failure, the contact had not gotten a clear answer. …

The subject vehicle, according to the third party administrator for the vehicle's insurance co. had a transmission malfunction. The vehicle is owned by a subcontractor for the purpose of delivery for a seller. The vehicle, according to the TPA, was put in park and the emergency brake was applied, as shown by the interior video camera, and the vehicle went in reverse while the employee was in the back of the van, getting the order ready to deliver. The vehicle travelled in reverse approximately 90 feet down a 40 degree grade, making a left turn into my yard, and slammed into my side porch, making a very loud noise as if there was an explosion. I was sitting approximately 30 feet away in my back yard, and several children were playing in the yard across the road from the accident location. …

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact's husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to shift into reverse(R) for more than a year. The contact stated that the day the vehicle was picked up from the dealer, on the trip back to the residence the transmission began to make loud abnormal grinding noises, and the vehicle was shaking and jolting into the next gear. …

The contact owns a 2019 Ram Promaster 1500. The contact stated that while attempting to start the vehicle or while driving at various speeds, the gear shifter became stuck, with a rattling sound coming from the transmission. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the transmission needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the dealer had cleared the recall, but the vehicle was not repaired. The manufacturer was notified of the failure and reached out, but was unable to speak with the dealer. The approximate failure mileage was 87,000.

The contact owns a 2019 Ram Promaster 2500. The contact stated that the vehicle failed to reverse as needed with the check engine warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. Several unknown dealers were notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000. Parts distribution disconnect.

The contact owns a 2019 Ram Promaster 3500. The contact stated that while driving on the highway at 70 MPH, there was an abnormal sound coming from the center console. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 302,351.

Transmission oil leak on my 2019 Dodge Promaster 3500 van - please see attached: pdf 1 Safety Recall 61A info, pdf 2 for Bud Clary recall work done, pdf 3 for when leak 1st seen at Tacoma Dodge, and pdfs 4&5 for fix at Tacoma Dodge On [redacted], odometer 39,764 mi, Safety Recall 61A done (debris in the transmission may prevent the park pawl from fully engaging, which could cause the vehicle to roll away. ) by Bud Clary Dodge, 2925 Auburn Way N., Auburn, WA 98002 [phone] On [redacted], odometer 49,672 miles, at engine oil change, transmission oil leak noted by Tacoma Dodge, 4101 S. Tacoma Way, Tacoma, WA 98409 [phone] On [redacted], odometer 51,582 Tacoma Dodge verified transmission oil leak, transmission service done to replace oil and reseal leaking pan. A test drive showed additional leak at upper transmission pan and that was resealed and passed 2nd test drive showing no leaks. …

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in "Park," as if it were in neutral, even though the dashboard indicated "P." This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. …

Related recalls

Transmission complaints in other Promaster years