Airbag complaints by model year
Mileage when the problem started
What owners report
The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
We received a safety recall (nhtsda #19V004) indicating the passenger-side airbag is affected by this recall based on the defect decision of tk holdings, inc. ("Takata"). At the time we were battling cancer and the corona virus, so we did not get it serviced and it remained in the storage. In the meantime we received numerous calls to bring it in for service, but did not have the time to get it out of storage and drive 400 miles to get the recall fixed. Now that we have the time, we called Mercedes dealer and main company, but they indicate the recall disappeared even though we have a letter and received many calls prior to get it changed out. …
Tl* Takata recall. The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA campaign numbers: 19V004000 (air bags) and 16V077000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of omaha (14335 hillsdale ave, omaha, ne 68137, [phone]) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated parts will not be available until sept. 2019.
Takata recall: received notice approximately 6 months ago. San francisco dealer still does not have the parts to correct problem. I don't know if it is safe to drive the vehicle and no one can or is willing to give me that assurance. Should I not drive it?
I was provided a notice of an airbag recall over two years ago on a three year old vehicle. The dealers says they have been waiting for parts. I have called Mercedes national and they said there is nothing I can do. It appears nothing is happening and no one has a solution yet I drive a vehicle everyday all day that could explode on me and send metal fragments into my face and neck. This is stressfull and I have send a letter to my family members to document this and sue all involved if I end up passing away over this while waiting in limbo. The press and government need to get involved as this is a national issue that is being ignored and many lives are at stake.
Takata recall - notified of recall February 11, 2016. As of nov. 2017 (more than one year later) remedy is still not available from the manufacturer. Over a full year waiting for remedy and counting, with not even an eta in sight. Unacceptable!
Takata recall - I received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on March 2018. I took my Sprinter to the dealership on September 12, 2018 for replacement. After receiving my Sprinter back from the dealership, I noticed that only the driver side airbag had been replaced. I contacted the service department about this, and was told the passenger side airbag part was not available and would not be for several months. Considering how dangerous these airbags are, it seems that a wait time of currently seven months and expecting a delay of another several months is unacceptably long.
Takata recall - it appears that Mercedes, like many, remains convinced that they can evade the cost of appropriate repairs by simply stating there is no remedy yet available. However, as a consumer I find this unacceptable. They are side stepping their responsibility and my family is one bearing it. They need to find a solution and implement it. Not only is there an issue of safety, but their lack of a timely solution has economic impacts. I was recently told that I could not receive fair value for a trade a the Mercedes dealership due to this recall. The dealer indicated they could not sell the car on their lot due to the airbag issue.
Related recalls (10)
Air bags › Side/window
Daimler Vans USA, LLC (DVUSA) is recalling certain 2022 Mercedes-Benz Sprinter vehicles equipped with electrically adjustable front swivel-seats. The wiring harnesses for the swivel-seats may have been incorrectly installed and may become damaged, which can cause the front side air bags not to deploy as intended.
Remedy: Dealers will inspect and reattach the wiring harnesses, as necessary, free of charge. Owner notification letters were mailed March 17, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags › Passenger side frontal › Cushion
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags › Air bag/restraint control module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production.
Remedy: DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge.
Air bags › Frontal › Passenger side › Inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags › Frontal › Driver side › Inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment.
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Show 5 more recalls
Air bags › Frontal › Passenger side › Inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018.
Air bags › Frontal › Passenger side › Inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags › Frontal › Passenger side › Inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The recall began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017.
Air bags › Frontal › Driver side › Inflator module
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles…
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge.
NHTSA investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited.
Frequently asked questions
Which Mercedes-Benz Sprinter 2500 years have airbag problems?
By NHTSA complaints, the 2014 (15), 2013 (11) and 2016 (9) model years. Airbag complaints make up 39% of all complaints for the 2014.
Is there a recall for Mercedes-Benz Sprinter 2500 airbag problems?
Yes — 10 recalls, including 23V-101 (side/window, Feb 17, 2023); 21V-410 (cushion, Jun 2, 2021); 19V-695 (air bag/restraint control module, Oct 2, 2019). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Mercedes-Benz Sprinter 2500 airbag problems start?
Across all years, half of the complaints with a recorded mileage happened before about 22,000 miles; 91% happened before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.