Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2011 Ford Fusion Hybrid owners, lightly cleaned up (personal details are redacted by NHTSA).
Takata recall : my spouse and I have been waiting on parts to come out for this recall since mid-2016, about two years ago, and received a letter in the mail as late as December 2017 saying that there has been a delay with the replacement parts' production. This is an absurd amount of time to have to wait for a safety replacement part. It harms the resale value of our vehicle and will potentially harm my wife, who often sits in the front seat passenger seat. Let's get some regulatory authority and force Ford to respect their drivers' safety and time!
Takata recall. Passenger airbag warning light has been going on for over a year. Ford notified me for a recall June 2016, but they still have no solution. Notice from tk holdings inc. Suggests possible defective ammonium nitrate propellant that could rupture, with risk of injury or death. 1.5 years is too long for Ford to respond to dangerous situation.
Received notice of safety recall NHTSA 16v-384. Have received letters that part is on order over last two + years. Dealership is delaying fixing problem. Does anyone hold manufactures responsible for fixing a known problem in a timely manner?
Takata recall campaign number 19s01. In response to recall-vehilce was repaired by hammonahasset Ford, madison, ct. On the way back home after picking up the vehicle from the recall the air bag light illuminated. Also noticed that glove box was not aligned correctly and the dashboard compartment was not aligned as well. The dashboard was also not re-installed correctly .a second appointment was made and the service department advised that the vehicle was reporting code b0028. I was advised that I needed to pay a $200 fee to have the compute checked to determine the issue. The dealer was advised that there was no issue with the airbag light when the vehicle was brought in for the recall and they denied to correct the situation claiming that the code was not associated with the airbag recall. I researched the code and it came back to a faulty passenger airbag or wiring issue. …
Tl* Takata recall. The contact owns a 2011 Ford Fusion Hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (el centro motors, 1520 Ford dr, el centro, ca 92243, [phone]) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received another notice from the manufacturer stating that the parts would become available in the spring of 2018 and that it was unsafe to have a front seat passenger. The contact received a letter from tk holdings, alerting her that Takata filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall the parts not being available for replacement is going on for entirely too long. We have been told there May be significant bodily injury or even death due to an exploding airbag, but nothing has been done for 2 years. Also, it appears other car manufacturers are getting parts, while Ford is not. It seems the most at risk cars should be getting airbags replaced first, not those whose manufacturer has the most "pull!" it appears no one cares who gets hurt! I cannot find any way to complain to Takata, and Ford says their hands are tied. Furthermore, it appears I May not disable the airbag, without permission from the fed. Gov. And at my own expense. I feel violated and am appalled that this can be happening, never mind for the length of time this is going on.
Takata recall I have been trying to get this issue fixed for the past 2 years. I have called dealerships and the Ford corporate main office as well. After calling the main office and opening a claim, I received a notice in the mail that my parts are now available. I called the dealership right away and they told me that parts are not available for my air bag. Every time I speak with someone to get this issue fixed, they tell me to just not let anyone sit in my passenger seat. That is not an option for me because I have 4 children (2 that are teenagers) as long as I don't get in an accident, my car is fine but I don't want to wait to see what's going to happen if I do and my children are in the car!
Tl* Takata recall. The contact owns a 2011 Ford Fusion Hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Elder Ford of tampa (9560 n florida ave, tamapa, fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl* Takata recall. The contact owns a 2011 Ford Fusion Hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
Takata recall - I contacted a local Ford dealer in summer when I got the recall notice. They did not know when they would have parts in stock. I've since received the bankrupcy notice. Checking the listed website showed my car was indeed on the list needing the airbag replacement parts. I called the Ford dealer again today. They still have no information on when they would get the replacement parts, other than saying they heard Takata got some funding and are legally required to supply the replacement parts.
Airbag complaints in other Fusion Hybrid years
Frequently asked questions
How common are airbag problems on the 2011 Ford Fusion Hybrid?
NHTSA has 34 complaints about the air bags of the 2011 Ford Fusion Hybrid, 26% of the model year's 132 complaints.
Is there a recall for 2011 Ford Fusion Hybrid airbag problems?
No. NHTSA lists no air bags recall for the 2011 Ford Fusion Hybrid. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2011 Ford Fusion Hybrid airbag problems start?
Half of the complaints with a recorded mileage happened before about 59,000 miles, and 33% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.