Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2012 Ford Fusion Hybrid owners, lightly cleaned up (personal details are redacted by NHTSA).
Takata recall. The contact owns a 2012 Ford Fusion Hybrid. The contact checked her VIN online and discovered that her vehicle was included in NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl* the contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving approximately 35 MPH, the power steering seized without warning while steering through a curve. As a result, the vehicle crashed into the side of a tree and went down into the canal. The air bags did not deploy. A police report was filed and no injuries were sustained. The vehicle was towed to a salvage yard. The manufacturer was not notified. The approximate failure mileage was 47,000.
Tl* Takata recall. The contact owns a 2012 Ford Fusion Hybrid. While driving various speeds, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to billy howell Ford Lincoln (1805 atlanta hwy, cumming, ga 30040, [phone]) where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign numbers: 15V340000 (steering) and 17V024000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure and opened case number: cas15441933. The approximate failure mileage was 122,000. …
Above car shows light indicating that passenger seat airbag is turned off when my wife is seating in seat. This occurs approximately one out of five times. The light does not go off. Being a hazard to my wife I had crater lake Ford, medford, or check it out. They did the factory tests for calibration and found no problems. They said my wife does not weigh enough. Her weight is approximately 98 pounds. They further said it is a "safety factor for the airbag not to deploy in an accident since there would be more harm from the airbag than otherwise". A ridiculous statement since the airbags are protection against hitting windshields or other hard objects in the car. Would you please help me resolve this issue with Ford. Note- a complaint was filed with Ford factory on 7/29/15. No resolution from that complaint.
Car was being driven down steep driveway by my 88-year-old father. He says car accelerated without him giving it gas. He is backed up by black box, which says no pressure on accelerator. He also says brakes didn't work, which is not backed up by black box, which says no pressure on brake either. Car left driveway, hit tree, and ended up approx 200 yards down steep hill. Black box says rolling occurred. Only passenger side curtain airbags deployed. No front airbags deployed and no driver side curtain airbags deployed. Injuries to both him and his companion resulted in hospitalization to both.
Takata recall: Ford cannot tell me when a replacement airbag is available. Were notified January 2017 and have called multiple times to inquire about repairs. The answer is always they don't know when parts will be available and that I should keep calling back. This car is unsaleable without the repair!
Takata recall: upon making a specific in-person inquiry regarding remedy for this safety recall, my dealer specifically advised me that they were unable to replace my airbag and that I should instead wait to be advised via postal mail that a replacement airbag was now available.
Received safety warnings from Ford for two years can not drive my grandchildren in my car dmv ca notified me the replacement should be free. Now I am getting class action notices. I just want safe air bags. What do I have to do? Serramonte Ford, colma ignored any requests.
Takata recall - every Ford dealer service department that I call says that they do not have the replacement airbag parts and are not sure when they are coming in. They seem to be stalling to do the repair or there is a real issue with supply.
Tl* Takata recall. The contact owns a 2012 Ford Fusion Hybrid. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that folsom lake Ford (12755 folsom blvd, folsom, ca 95630 [phone]) and frontier Ford (3701 stevens creek blvd, santa clara, ca 9505[phone]) were contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited.
Airbag complaints in other Fusion Hybrid years
Frequently asked questions
How common are airbag problems on the 2012 Ford Fusion Hybrid?
NHTSA has 32 complaints about the air bags of the 2012 Ford Fusion Hybrid, 33% of the model year's 96 complaints.
Is there a recall for 2012 Ford Fusion Hybrid airbag problems?
No. NHTSA lists no air bags recall for the 2012 Ford Fusion Hybrid. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2012 Ford Fusion Hybrid airbag problems start?
Half of the complaints with a recorded mileage happened before about 45,000 miles, and 30% before 25,000 miles.
Is it dangerous?
Owners linked 2 crashes, 0 fires and 2 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.