2017 Ford F-150 Door Lock & Latch Problems

Which parts fail

• Doors › Latch
  22
• Electronic lock/latch actuator
  3
• Fueling/charging door/hatch/port
  1
• Doors › Latch › Emergency mechanical release
  1
• Doors › Lock
  1
• Tailgate › Lock
  1

Components named in complaints (door latches, locks, hood and tailgate latches).

Mileage when the problem started

• Under 25k
  1454%
• 25k–50k
  28%
• 50k–75k
  28%
• 75k–100k
  312%
• 100k–150k
  415%
• 150k+
  14%

Owner reports

Selected complaints filed with NHTSA by 2017 Ford F-150 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2017 Ford F-150. The contact stated that the front driver's side door and the front passenger's side door were difficult to open and close in cold weather. The contact stated that the failure required to remotely start the vehicle several times for the door lock and latch mechanism to warm up. The contact stated that the vehicle was previously repaired under Ford Campaign Number: 20M04; however, the failure recurred. The vehicle was taken to the dealer several times, but the dealer could not duplicate the failure. The vehicle was taken back to the dealer, where the front driver's side door was taken apart and the dealer installed foam, tape, glue, and lubricant to an unknown door part at the contact's expense; however, the failure persisted. …

The contact owns a 2017 Ford F-150. The contact stated that during the winter months, the front driver's side door failed to close as needed. Due to the failure, the contact was forced to use either a bungee cord or a ratchet strap to keep the door closed to prevent the door from opening while driving. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 17V652000 (LATCHES/LOCKS/LINKAGES); however, the dealer was notified of the failure, and the contact was informed that the vehicle was not included in the recall. The vehicle was taken to an independent mechanic for the repair; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford F-150. The contact stated that during winter, the doors of the vehicle would freeze shut or fail to latch securely. The contact stated while driving 10 MPH and making a turn, the door flew open inadvertently, almost causing an accident. There was no warning light illuminated. The contact stated that he was concerned for his safety as he might be trapped inside the vehicle due to the failure. The dealer was notified of the failure and informed the contact that they could not assist as the vehicle was previously repaired under NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer for a second opinion. The failure mileage was approximately 15,000.

The contact owns a 2017 Ford F-150. The contact stated while driving at slow speeds in a parking area, the rear passenger's side doors opened unintendedly. The door ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with both passenger's side door latches. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, who then diagnosed a failure with the passenger's side door latch cables. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 158,000.

The contact owns a 2017 Ford F-150. The contact stated when the vehicle was parked, the contact became aware that the rear driver's door had failed to close properly. The contact attempted several times to close the door and was able to lock the door and when he attempted to open the door the door would remain locked and would not open. The contact was concerned for the safety of a passenger inside the vehicle with the failure to lock or unlock the door. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 111,000.

The contact owns a 2017 Ford F-150. The contact stated that the doors failed to close properly. The contact stated that the doors remained ajar while attempting to close the doors. The door ajar warning light was illuminated. The vehicle was taken to the local dealer where it was repaired under NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages). The vehicle was repaired but the failure recurred. The vehicle was taken back to the same local dealer where it was diagnosed that the door actuators needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

The contact owns a 2017 Ford F-150. The contact stated that while driving in the rain, the horn and hazard lights independently activated. The door latch failed to operate as needed when the temperature was at 36 degrees. The contact had to turn on the heater for the doors to open. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the BPS needed to be replaced due to moisture. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 132,000.

The contact owns a 2017 Ford F-150. The contact stated that while the vehicle was parked, the rear passenger's side door became inoperable. The contact stated that the rear door would not function properly, and the contact was unable to open the door. The vehicle was taken to the dealer, where it was diagnosed that the rear door cable had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford F-150. The contact stated that while attempting to open the front driver's side door, the power door lock actuator failed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 20M04 (Power Door Lock Actuator Failure); however, the VIN was not included in the CSP. The manufacturer was not notified of the failure. The failure mileage was 102,000.

The contact owns a 2017 Ford F-150. The contact stated that after entering the vehicle, the front driver's and front passenger's side doors failed to remain closed. The contact stated that the failure had occurred during very cold temperatures and the locking mechanism was frozen. The vehicle was taken to the local dealer who diagnosed and determined that the door locks needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 30,000.

Related recalls

Door Lock & Latch complaints in other F-150 years