The problem
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
The risk
A rearview camera that fails to properly display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The fix
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Recall details
| NHTSA campaign | 25V-695 (25V695000) |
|---|---|
| Manufacturer number | 25SA9 |
| Manufacturer | Ford Motor Company |
| Component | Back over prevention › Sensing system › Camera |
| Report date | October 13, 2025 |
| Owners notified | January 2, 2026 |
| Vehicles affected | 1,448,655 |
| Initiated by | NHTSA investigation |
Vehicles covered
- 2015 Ford C-Max
- 2016 Ford C-Max
- 2015 Ford Escape
- 2016 Ford Escape
- 2015 Ford Explorer
- 2019 Ford Fiesta
- 2015 Ford Flex
- 2016 Ford Flex
- 2017 Ford Flex
- 2018 Ford Flex
- 2019 Ford Flex
- 2016 Ford Fusion
- 2020 Ford Mustang
- 2015 Ford Taurus
- 2016 Ford Taurus
- 2018 Ford Taurus
- 2019 Ford Taurus
- 2015 Lincoln MKT
- 2019 Lincoln MKT
- 2015 Lincoln MKZ
Owner complaints about the driver assistance
- 2015 Ford C-Max collision avoidance problems 9
- 2016 Ford C-Max collision avoidance problems 7
- 2015 Ford Escape collision avoidance problems 167
- 2016 Ford Escape collision avoidance problems 244
- 2015 Ford Explorer collision avoidance problems 151
- 2019 Ford Fiesta collision avoidance problems 32
- 2015 Ford Flex collision avoidance problems 33
- 2016 Ford Flex collision avoidance problems 31
- 2017 Ford Flex collision avoidance problems 7
- 2018 Ford Flex collision avoidance problems 16
- 2019 Ford Flex collision avoidance problems 147
- 2016 Ford Fusion collision avoidance problems 144
Frequently asked questions
Is the recall 25V-695 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 1,448,655 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.