2010 Chevrolet Suburban Airbag Problems

Mileage when the problem started

• Under 25k
  14%
• 25k–50k
  28%
• 50k–75k
  521%
• 75k–100k
  625%
• 100k–150k
  938%
• 150k+
  14%

Owner reports

Selected complaints filed with NHTSA by 2010 Chevrolet Suburban owners, lightly cleaned up (personal details are redacted by NHTSA).

TK Holdings Inc. ("Takata") has decided that a defect which relates to motor vehicle safety exists in the passenger-side frontal airbag inflators installed as original equipment in certain 2007 to 2014 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles; certain Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, and Tahoe vehicles; and certain GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles. The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment. SAFETY RISK:

Takata recall. The contact owns a 2010 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The dealer was contacted, and an appointment was scheduled; however, the contact was notified that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

*From day one of purchase there is a random, frequent loud buzzing/whining through the speakers(with our without the radio on). Dealership had no idea how to fix and Chevrolet said there was no known issue, so no help. *The running lights constantly short out. We continually replace them and they short out again! *We have replaced all four door handles! Cheap chrome plastic is not going to hold up. These should actually be metal to insure holding up! *The tires seem too big since they rub the fender well if you cut sharply to either side. You can actually hear them rubbing on the well as you cut hard to either side! *The dash cracked about five years after we purchased it. We kept it under our carport and this cracking was unacceptable! I called Chevrolet and they said there was no known issue or recall. We continued to ask our dealership to look for recalls on this. …

Tl* Takata recall. The contact owns a 2010 Chevrolet Suburban. The contact stated that the air bag warning indicator remained illuminated and the electronic starter failed. In addition, while the vehicle was in reverse, the rear assist sensor failed. As a result, the contact crashed into a tree. The contact sustained neck injuries, but did not require medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part was not available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 135,000. VIN tool confirms parts not available.

Several cracks have appeared in the dash of my 2010 Suburban. One is on the left corner of the passenger airbag compartment. The other is above the instrument panel on the drivers side. After the crack occurred above the instrument panel, the sensors began to malfunction. The cracks appeared over time. We bought the vehicle used in 2012 and there were no defects in the dash. The vehicle has not been in any accidents nor has her been any force applied to the dash that would have caused the cracks. We discovered the cracks about a year ago and have been trying to work with GM to resolve the issue as it appears that this is occurring in thousands of other GM vehicles from 2007-2013. We are members of a facebook group with almost 4000 members all sharing the same photos, stories and issues with their GM vehicles. …

We noticed a crack on the dashboard that appears to move between the passenger airbag and the center dash vent on July 11th, 2020. There was a substantial amount of noise "ratlling" from the dash board. On July 18th we noticed that the spa e on the dash under the vent was hanging even lower and more noise.on 7/27/20 we realized the crack continues to spread and the dash is sunk in more. We arw concerned the air bag will not deploy if needed or that further cosmetic injury will happen to the dash. The car was initially stationary outside our home. Each instance the crack is visible as well as the increased space under the vent. The problem became more evident as we drove off each time. We take city streets and highway when driving. This vehicle has never been in an accident. We have owned several makes and models of different vehicles and have no idea why this is happening. …

The dashboard cracked with no incident to cause it. The vehicle was parked and was noticed when returning to the car. The vehicle is well taken care of and parked/protected with spaces that are covered. There are two cracks, one extends from upper right corner of the passenger airbag and the other starts and extends near the instrument panel. This is a known defect on GM made vehicles manufactured between 2007-2013. There is no event that caused this crack and the vehicle is protected from extreme heat and cold. Non-abrasive cleaning protects are also used on the dash. This happens to a majority of owners of these vehicles and there is even a facebook group with over 4000 members that documents all the problems. This is a safety hazard because if the airbag goes off or a vehicle accident occurs, then small pieces of plastic can easily become projectiles. …

2010 Chevrolet Suburban my dash board inexplicably cracked in several places some around the air bag. After researching, I found thousands have the same problem and are concerned the cheap plastic dash could turn to shrapnel in an accident. I have read people spend hundreds, sometimes thousands to fix the damage only for it to happen again. GM needs to be held responsible for this poor and cheap design flaw. No one deserves to spend $40K on a vehicle that literally cracks apart in a short time of ownership. If GM really stands behind the quality of their products, then they need to step up and take care of their customers. And while I'm at it all vehicle manufacturers need to stop making such cheap unsafe piece of craps that are constantly being recalled for some reason or another. …

Tl* Takata recall. The contact owns a 2010 Chevrolet Suburban. The contact stated that the air bag warning indicator intermittently illuminated while driving, which was a safety concern. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called American Chevrolet at [phone] (located at 4742 mchenry ave, modesto, ca 95356) where it was confirmed that the part was not available. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

I am having a big issue with cracks on my dash board- I have a 2010 Suburban and the cracks started in 2013 and have now grown in size to where a portion of my dash has caved in above the instrument cluster as well as a crack now reaching to the passenger air bag. I have read of other people having the same cracking issue in the same locations on the dash. Is there a fix for this? I'm concerned of issues if there is a collision or the air bag deploys.

Related recalls

NHTSA investigations

Airbag complaints in other Suburban years