2013 Chevrolet Suburban Airbag Problems

Mileage when the problem started

• Under 25k
  213%
• 25k–50k
  320%
• 50k–75k
  640%
• 75k–100k
  213%
• 100k–150k
  213%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2013 Chevrolet Suburban owners, lightly cleaned up (personal details are redacted by NHTSA).

I took my 2013 Suburban to a Chevy dealership in San Jose CA to have the airbag recall repaired. Upon completion, my airbag light and "Service Airbag" message were still on. I asked why this was still on. They said the recall issue was fixed, but did not know why the light and message were still on. But wanted to charge over $1400 to diagnose the issue. I filed a complaint w/ the Chevy's California Customer Engagement Center, and escalated to one of their supervisors. I emailed them the picture I took of the light and the message. He forward it to their technicians. He contacted me a week later and stated that the indicator of the service bag warning (Code 212328790) fault is present, and that the airbags will not deploy. …

Takata recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000(air bags) however, the part to do the recall was unavailable. The contact called the local dealer who stated parts were available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified who referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Vin tool confirms parts not available.

Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This policy is deplorable and immoral, and possibly illegal, but I confirmed with Chevy's corporate office that IS their current policy.

Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The dealer and manufacturer were not made aware of the issue. Vin tool confirms parts not available.

The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Tl* the contact owns a 2013 Chevrolet Suburban. While idling on the highway, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. The contact sustained injuries to the neck, back, head, and mouth that required medical attention. A police report was filed. The vehicle was towed to trapp Cadillac Chevrolet (200 s hollywood rd, houma, la 70360 [phone]), but the failure was not diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 18,000.

When decelerating getting off of the highway 6/6/2020 the vehicle engine revved up on it's own. The message center is saying that the airbags need to be serviced, the air conditioning turns on and off and goes from high to low on it's own , and the power windows in the second row of seating will roll down but can only be rolled up at times by the drivers side window controls. The brake grading system turns on at random times and the tire sensor reading displays are off. The tire sensor readings are the opposite of what they appear to be on the message center (ie. The message center says that the left rear tire is low, but the right rear tire is actually low. Lastly, despite regular timely recommended oil changes one of my lifters in my engine broke off on the way home from work one day last year. …

My vehicle is less than three years old from date of purchase (oct 2013) and current mileage is just shy of 58K. My dashboard around the airbags is cracked on the passenger side. It is also cracked just above the driver side instrument cluster. My vehicle was not moving, it was parked in my driveway. My concern is in the event of a vehicle accident should the airbags deploy that the broken dashboard pieces will become projectiles. Upon further research via social media and various news sources, I have learned that this is an issue with GM products (avalanche, escalade, sierra, silverado, Suburban, tahoe, yukon) from 2007 to 2014. These vehicles should be recalled to have the dashboards replaced with a more suitable material that will not crack in less than three years.

Related recalls

NHTSA investigations

Airbag complaints in other Suburban years