Chevrolet Silverado 2500 Door Lock & Latch Problems

Door Lock & Latch complaints by model year

Which parts fail

• Tailgate › Latch
  10
• Doors › Latch
  9
• Hood › Latch
  1
• Hatchback/liftgate › Lock
  1
• Doors › Lock
  1

Components named in complaints (door latches, locks, hood and tailgate latches).

Mileage when the problem started

• Under 25k
  615%
• 25k–50k
  1332%
• 50k–75k
  922%
• 75k–100k
  615%
• 100k–150k
  410%
• 150k+
  37%

What owners report

The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after parking and turning off the vehicle, the tailgate inadvertently unlatched and opened. The contact stated that the failure was caused by a short-circuit in the tailgate electronic gate switch due to water entering the unit. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 24V894000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.

The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed during a rainstorm, the contact discovered that the tailgate had inadvertently opened. The contact attempted to close the tailgate, but the failure persisted. The vehicle was taken to the dealer, who determined that the exterior touchpad switch assemblies needed to be replaced. The contact related the failure to NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone. The failure mileage was approximately 63,000.

The contact owns a 2023 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the tailgate had started detaching from the vehicle. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the tailgate needed to be replaced. The vehicle had not been repaired due to parts not being available for repair. The manufacturer was made aware of the issue. The failure mileage was 7,800. VIN tool confirms parts not available.

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving or while parked, the tailgate unintendedly opened on several occasions. The contact related the failure to the tailgate exterior touchpad switch. The dealer and the manufacturer were contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V060000(LATCHES/LOCKS/LINKAGES). The vehicle was not diagnosed or repaired. The failure mileage was approximately 47,000.

The contact owns a 2022 Chevrolet Silverado 2500. The contact stated that the tailgate opened independently while driving and while the vehicle was parked. The contact stated that failure also occurred while using the tow hitch and the tailgate was scratched. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. Upon investigation, the contact discovered NHTSA Campaign Number: 24V060000 (LATCHES/LOCKS/LINKAGES); and the contact linked the failure to the recall. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty and was provided an estimate for the repair. The vehicle was not yet repaired. The failure mileage was approximately 25,000.

The contact owns a 2022 Chevrolet Silverado 2500. The contact stated that the vehicle was equipped with a multi-flex tailgate. The contact stated that the top tailgate switch failed to unlock the tailgate and did not function as intended. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages). The contact stated that the recall repair only repaired the bottom tailgate switch assembly. The contact was informed that the top tailgate switch assembly was not covered under the recall repair. The contact stated that the manufacturer was made aware of the failure but provided no assistance. The failure mileage was 50,000.

The contact owns a 2021 Chevrolet Silverado 2500. The contact stated that while the vehicle was parked, the tailgate opened unintendedly. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V060000 (Latches/Locks/ Linkages) however, the VIN was not included. The vehicle was taken to the local dealer, who informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no recall coverage on the vehicle; however, the repair could be paid for out-of-pocket, and reimbursement sought afterward. The failure mileage was approximately 27,000.

The contact owns a 2021 Chevrolet Silverado 2500. The contact stated that while driving approximately 10 MPH, the electronic tailgate door erroneously unlatched and continued to open and close. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 32,200.

Related recalls (4)