Window & Wiper complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2016 | 7 | 4% | 51,000 miles |
| 2015 | 25 | 6% | 49,000 miles |
| 2014 | 27 | 7% | 48,000 miles |
| 2013 | 17 | 4% | 50,000 miles |
| 2012 | 11 | 3% | 63,000 miles |
| 2011 | 21 | 5% | 94,000 miles |
| 2010 | 12 | 3% | 44,000 miles |
| 2009 | 1 | 4% | — |
| 2008 | 9 | 19% | 69,000 miles |
| 2007 | 8 | 15% | 68,000 miles |
| 2006 | 3 | 4% | 2,000 miles |
| 2005 | 7 | 6% | 18,000 miles |
| 2004 | 15 | 7% | 23,000 miles |
Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
What owners report
I was driving in the rain with the front windshield wipers on and when I attempted to adjust the speed with the lever on the steering wheel column the front wipers stopped working roughly 1/2 the way up on the windshield. It was raining, and I was not able to see the road in front of me. I managed to pull into a retail parking lot and waited for the rain to subside before continuing to drive the vehicle. The wipers do not work even after restarting the vehicle multiple times. I checked the fuse that that is not the problem. I have an appointment to get the wipers checked out and repaired at a GM dealership in 3 days (earliest appointment). There were no warnings or other indicators of a problem with the wipers.
The headlights on low beam , have become too dim. we have replaced the bulbs , but they did the same thing. Low beam visibility is definitely a safety issue. Took the vehicle to a body shop, and they concluded the whole light assembly would need replacement, to remedy the issue. No warning lights or messages have ever appeared. We had them replace both light assemblies, and the problem was resolved. We feel it should be a warranty issue.
There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 SRX Cadillac. This was during the COVID pandemic. The recall started around March 2020 and ended June 2020. I was affected by COVID 19 as many were and I missed that window by a couple weeks. There was a noticeable dimming with my headlamps when driving at night. This issue has threatened me and my family putting our lives at risk. I took my vehicle back to Steve Foley Cadillac where I purchased it and it was confirmed that the headlamps were defective and needed replacement. Management in parts department told me I had to contact GM to get their approval to replace my headlamps in writing or I would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. …
Continuous Struggle with the performance of my vehicle's headlights. I feel like I am driving blind at night unless I turn my Brights on. I have a 2015 SRX and my low headlights are really dim. My 2015 SRX HEADLIGHTS are pretty useless, I got the lens cleaned up and they are not clouded but the light is so dim making it unsafe for me to drive at night. I did some research and found there has been a class action lawsuit filed over Cadillac SRX headlight performance and there are numerous complaints on this by so many frustrated Cadillac owners. My dealer is asking for $1700 to fix the headlights. I feel this is a safety issue and GM should be responsible to resolve the issue. The problem exists from day 1 since I bought the car.
The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.
Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0
Our 2013 Cadillac SRX headlamps are so weak and dark we cannot drive it after it gets dark. They are so weak that other cars pull out in front of us because they can't see us coming. This seems to us to be very dangerous. I talked to the service dept. at the Cadilliac dealership and they said "that' just the way it is with these cars" I think it's time for a recall and make GM make the necessary fix.
Lights on dim are extremely dangerous. I could not see an animal in the road after dark. I can not drive my vehicle after dark because of afraid of running over something or crashing. I cannot tell you enough how bad it is. I have been reading complaints on all the Cadillac reviews on my year and model. Why would Cadillac put something on the roads this dangerous?
NHTSA investigations
Sun roof glass failure
Of the 17 complaints, there were 9 injury incidents resulting in 19 individuals being injured.the injuries consist of cuts and scrapes to occupant's face, arm, hand or leg.some injuries were the direct result of the falling glass fragments while other injuries occurred when occupants were exiting the vehicle or while handling the glass fragments.in addition, there were five warranty claims related to the issue for a…
Sunroof glass failure
Odi's investigation of the Cadillac srx glass roof did not identify any defective manufacturing process, design, or quality control issue with the srx glass roof system.GM believes that the most likely cause of breakage is stone or sharp object impact against the glass.the investigation included a peer multi-vehicle analysis.that analysis found that other vehicles with large glass roof systems experience random…
Frequently asked questions
Which Cadillac SRX years have window & wiper problems?
By NHTSA complaints, the 2014 (27), 2015 (25), 2011 (21), 2013 (17) and 2004 (15) model years. Window & Wiper complaints make up 7% of all complaints for the 2014.
Is there a recall for Cadillac SRX window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for any Cadillac SRX model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Cadillac SRX window & wiper problems start?
Across all years, half of the complaints with a recorded mileage happened before about 53,000 miles; 46% happened before 50,000 miles.
What part fails most often?
Owners most often name the sun/moon roof assembly (41 mentions), followed by the glass, side/rear (1).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.