2016 Cadillac SRX Problems & Complaints

Most common 2016 Cadillac SRX problems

• Lights~63,000 miles
  9858%
• Other / not specified~42,000 miles
  2314%
• Suspension~39,000 miles
  1610%
• Electrical system~39,000 miles
  159%
• Air bags~22,000 miles
  74%
• Windows, wipers & sunroof~51,000 miles
  74%
• Brakes~47,000 miles
  64%
• Wheels & tires~55,000 miles
  64%
• Transmission & drivetrain~1,000 miles
  53%
• Engine & cooling~11,000 miles
  42%
• Stability & traction control~11,000 miles
  32%
• Steering~42,000 miles
  32%
• Seat belts~23,000 miles
  32%
• Body & structure~60,000 miles
  32%
• Driver assistance
  21%
• Speed control & acceleration~32,000 miles
  21%
• Fuel & propulsion system~60,000 miles
  21%
• Seats
  11%

Share of the 168 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.

Cadillac SRX complaints by model year

Best SRX years: 2009, 2008, 2007. Years to avoid: 2015, 2014, 2013, 2010, 2012. Compare all years →

2016 Cadillac SRX recalls (2)

What 2016 Cadillac SRX owners say

Lights all 98 →

The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.

The contact owns a 2016 Cadillac SRX. The contact stated that the low-beam headlights did not provide proper illumination while driving. The contact stated that the low-beam headlights illuminated the roadway very dim, and the high-beam headlights worked as intended. As a result, the visibility of the roadway was impaired, and the high-beam headlights were needed to drive safely. The vehicle was taken to an independent mechanic where it was diagnosed that the headlight relay could be replaced; however, it might only be a temporary fix. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000. The VIN was not available.

Suspension

The contact owns a 2016 Cadillac SRX. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. …

The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.

Electrical system

The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, she could not see out of the rear window. Upon inspection, the contact discovered that condensation had accumulated on the inside of the rear window. The contact also discovered that he was unable to open the rear hatch from the outside and had to use a screwdriver to open the hatch. Once opened, he discovered that the spare tire and rear side compartments were all filled with water. The rear hatch module was also submerged in water which led to the hatch failure. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 21,000.

The contact owns a 2016 Cadillac SRX. The contact stated upon entering the vehicle, she noticed that there was a crack on the CUE (Cadillac User Experience) system screen. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated while she was driving, she touched the cue system screen however, it failed to respond due to the crack. The dealer was made aware of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 35,000.

2016 Cadillac SRX engines & fuel economy

EPA ratings. Class: SUV.