Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Cadillac SRX owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.
Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0
My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?
The headlamp assembly is faulty. There is virtually no visibility from headlights. The headlamps were so bad, I was put at risk because I was almost hit head on by an oncoming vehicle at night. I had to veer off the road to avoid collision, risking mine and my daughter's life. It has been inspected by dealership and confirmed the headlight assembly faulty because of damage to internal component. An independent service center diagnosed and confirmed as well.
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I'm not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
Low beam lights are extremely dim pretty sure it's caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
2014 low beams became dim. I changed out the bulbs for new ones and still cannot drive my vehicle at night. The SRX website states this is a known Cadillac SRX problem but there is no fix except to replace the lights with the same defective lights
you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.
We purchased this 2014 SRX in 2017 in daylight at gateway Buick,dallas,tx. After a few days driving it at night could quickly tell the headlights were too too dim to be driving at night, complained many times to them, they even later checked lights out and said all was OK! Very disgusted with Cadillac not wanting to recall as I found out that the 2010's thr 2015's are all defective. We call Cadillac and they tell us this car is in name of a man in california and they can't help us. I am very very mad at Cadillac for not supporting their customers in this way! We have no one to turn to but only finding a lot of other people with same problem online and nothing been done about this tragic situation. Finally ordered new headlights through Cadillac dealership ($2,000.00 to repair)earlier this year and tell us not in as yet. They are all in denial. …
Tl* the contact owns a 2014 Cadillac SRX. While driving various speeds, the lights were too dim especially at night. The vehicle was taken to a local dealer (laffen automotive, 995 w. Columbia avenue, battle creek, mi 49015) and advised the contact not to make any changes to the vehicle due to the warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 15,000. Consumer stated Cadillac authorized sunset Cadillac dealership to replace the headlights at no charge. There is a signicant improvement in the headlights. Updated 7/27/18
Window & Wiper complaints in other SRX years
Frequently asked questions
How common are window & wiper problems on the 2014 Cadillac SRX?
NHTSA has 27 complaints about the windows, wipers & sunroof of the 2014 Cadillac SRX, 7% of the model year's 390 complaints. The component named most often is sun/moon roof assembly (2 mentions).
Is there a recall for 2014 Cadillac SRX window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for the 2014 Cadillac SRX, though it has 2 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2014 Cadillac SRX window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 48,000 miles, and 20% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.