Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Mazda CX-5 owners, lightly cleaned up (personal details are redacted by NHTSA).
Impact was on the Mazda driver's side in front of the wheel and into the car- made a left hand turn did not see the approaching vehicle traveling 50 MPH and hit the rear of vehicle. That vehicle flipped over and into the snowbank over 4 lanes. Airbags in the Mazda did not deploy. Concerned as the purchase of the vehicle was for safety.
Sunroof glass explosion sunroof spontaneously exploded while driving 65 MPH on an empty highway. Internal sunroof cover shielded any debris. Outside conditions: cloudy day, around 85 degrees and humid. Rain in forecast. Other details: speed limit was 70 MPH. Glass shattered and a portion blew up and out of the vehicle. No other vehicles were present. Extremely loud boom followed by sound of air flowing into vehicle (like an open window). When opening the cover to see what it was, pieces of glass fell into the vehicle. Currently undergoing getting repairs under insurance.
The vehicle's dash started to rattle and making a crackling sound as vehicle is driven on uneven roads. This is dangerous due to the noise destructing a driver and the driver trying to locate the noise. There is many people who deal with this type of noise in this vehicle make and model and the manufacturer should be held responsible to fix the issue before it becomes a bigger problem. This issue could cause somebody to lose their live because they were distracted by the noise that is caused by a poor built.
The sunroof glass shattered suddenly while I was driving on the highway. I was going 70-75 MPH at the time. There were no other cars around and the weather was perfect so I do not think anything hit the sunroof. I had both the sunroof and interior cover closed completely at the time. The sound when it shattered was very loud and thankfully I was not in traffic. Since the cover was closed, it prevented the broken glass from raining down on my children.
Safety recall 9916h, NHTSA no. 16v-644. Lift gate stay damper was recalled in sept. 2016 but no parts were available for the safety recall at that time. It is now 7 1/2 months later and still no parts are available. An unreasonable amount of time has passed on a replacement part that is considered a safety issue.
We were driving down the interstate yesterday, February 15 during the day going about 60 MPH, there wasn't anyone in front or beside us. The weather was party cloudy. There was a loud explosion and the sunroof blew out. I don't believe anything hit the sunroof to cause it to explode.
Sept 06, 2016 manufacturer recall number9916h NHTSA recall number16v-644 recall status recall incomplete, remedy not yet available VIN: [redacted] complain: I bought this car in 27-feb-2017. Dealer hide that there was a open safety recall associated with this vehicle. I recently came to know about this. When I tried to contact dealer (northtown auto) they said contact Mazda directly. When I talked to Mazda they said they are not manufacturing these parts anymore, so they don't know how long it will take to fix this. It could be 1 year or more than that. It's been 7month recall reported and they don't have any plan to fix it yet. During our conversation I figure out they are not serious about this issue because according to them it's not a direct thread to life. I surprised they don't even care for this recall. I would like to request you to take a look into this issue. …
My car was parked in a driveway for a couple minutes after be driven for 30 minutes with the A/C on. The windshield was not in direct sunlight. When I sprayed the top of the car with a small amount of water the windshield cracked from the middle of the top and made three cracks down about 12-16 inches long each. I have done this with many cars that have sat in direct sunlight longer than this one was sitting there and never had this issue before. Then when I went to get my replacement, after waiting 2 weeks, the dealership informed the place I was getting it done that it had arrived broken to their facility and it would be another week before I could get another one. Even the worker at the glass place said that these windshields are extremely thin. There is obviously a huge problem if even the dealership can't shift it without it getting broken.
Cracked windshield on a new - 1800 miles, 2014 CX-5 grand touring with Smart city brake support system and rain sensor. A crack mysteriously appeared in the front windshield of my car, as it was parked in our driveway. The crack starts at the top center and runs straight down to the rear view mirror and then forms an "s" shape and stops beneath the mirror. As discussions grow on the Mazda forum http://www.mazdaforum.com/forum/Mazda-CX-5-54/cracked-windshield-2014-CX-5-grand-touring-w-Smart-city-brake-support-system-31837/, it is apparent that this is a problem. I wonder if this problem is due to poor factory installation and/or an overall issue with the quality of Mazda windshields. At this point, I am concerned about safety issues, especially in an accident or anything that impacts the windshield, such as a rock, with any force.
I was driving on the highway when all of a sudden I heard a pop, I looked all over the windshield and I didn't see anything. I drove for another 15 minutes and when I looked to my right I saw a 6 inch crack that started from the edge of the windshield on the passenger side. It could not have been from a pebble or impact because at the time I heard the pop there were no cars or trucks in front of me. When I took the car to the dealer a couple days later to get an oil change I asked them what they think of the crack and they said that it was from an impact as there was an impact point on the crack. That same day I took the car to a repair shop and it took them a while to look for a replacement windshield. I did some research online and apparently it has been happening a lot to other CX-5 owners.
Related recalls
Structure › Body › Hatchback/liftgate
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5…
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500.
Body complaints in other CX-5 years
Frequently asked questions
How common are body problems on the 2014 Mazda CX-5?
NHTSA has 32 complaints about the body & structure of the 2014 Mazda CX-5, 8% of the model year's 377 complaints. The component named most often is body (29 mentions).
Is there a recall for 2014 Mazda CX-5 body problems?
Yes — NHTSA recall 16V-644 (hatchback/liftgate, Sep 6, 2016). Recall repairs are free at authorized dealers.
At what mileage do 2014 Mazda CX-5 body problems start?
Half of the complaints with a recorded mileage happened before about 15,000 miles, and 72% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 0 fires and 2 injuries to body & structure problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.