The problem
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
The risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The fix
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Recall details
| NHTSA campaign | 16V-644 (16V644000) |
|---|---|
| Manufacturer number | 9916H |
| Manufacturer | Mazda Motor Corp. |
| Component | Structure › Body › Hatchback/liftgate |
| Report date | September 6, 2016 |
| Owners notified | March 8, 2017 |
| Vehicles affected | 580,455 |
| Initiated by | Manufacturer |
Vehicles covered
- 2016 Mazda CX-3
- 2013 Mazda CX-5
- 2014 Mazda CX-5
- 2015 Mazda CX-5
- 2016 Mazda CX-5
- 2010 Mazda Mazda3
- 2011 Mazda Mazda3
- 2012 Mazda Mazda3
- 2013 Mazda Mazda3
- 2012 Mazda Mazda5
- 2013 Mazda Mazda5
- 2014 Mazda Mazda5
- 2015 Mazda Mazda5
- 2010 Mazda Mazdaspeed3
- 2011 Mazda Mazdaspeed3
- 2012 Mazda Mazdaspeed3
Plus 1 other model/year combinations not covered on this site.
Owner complaints about the body & structure
- 2016 Mazda CX-3 body problems 2
- 2013 Mazda CX-5 body problems 15
- 2014 Mazda CX-5 body problems 32
- 2015 Mazda CX-5 body problems 27
- 2016 Mazda CX-5 body problems 19
- 2010 Mazda Mazda3 body problems 169
- 2011 Mazda Mazda3 body problems 13
- 2012 Mazda Mazda3 body problems 17
- 2013 Mazda Mazda3 body problems 11
- 2012 Mazda Mazda5 body problems 7
- 2013 Mazda Mazda5 body problems 4
- 2014 Mazda Mazda5 body problems 1
Frequently asked questions
Is the recall 16V-644 repair free?
Yes. Mazda dealers will fix the problem at no cost: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 580,455 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.